Operations Dispatch / Scheduling Coordinator

Diamond Concrete Sawing•Grand Rapids, MI

8d•Onsite

About The Position

Diamond is one of the Midwest’s leading concrete sawing companies, delivering high-quality services across multiple satellite locations. With a strong commitment to safety, efficiency, and customer satisfaction, we provide our staff with superior equipment, innovative technology, OSHA-certified training, and a safe, welcoming, and positive teamwork environment. Our values of integrity, respect, excellence, and leadership create a culture where you can thrive and contribute to yours and our company's success. We’re looking for a Operations Dispatch/Scheduling Coordinator to lead the nerve center of our daily field operations. This role is the glue between our clients, field crews, and project management team—handling everything from incoming job requests to real-time crew adjustments. If you love keeping things organized, solving puzzles on the fly, and making sure the right people are in the right place at the right time, keep reading.

Requirements

Dispatching, scheduling, or coordination experience (construction/field service is a plus)
Strong communication and multitasking skills
Ability to think critically and act quickly in a fast-moving environment
Familiarity with scheduling software and digital communication tools
A no-nonsense approach to getting work done, with the patience to deal with curveballs

Responsibilities

Be the first point of contact for client calls, texts, and emails about job requests, changes, or updates
Gather all relevant job information (location, scope, timing, access, equipment, contacts, etc.)
Log and track job requests using scheduling software
Communicate job setup daily with Project Managers for planning and prioritization
Assign operators based on skillsets, certifications, client familiarity, workload balance, and performance
Maintain real-time, and shared job schedule
Alert Project Managers to any scheduling gaps, conflicts, or upcoming equipment needs
Build efficient daily/weekly schedules by geography and crew availability
Coordinate with the Project Managers on operator prep, saws, trucks, and material needs
Confirm site access, client readiness, and operator availability a day in advance
Distribute the finalized schedule to operators the evening before
Monitor crew check-ins and manage issues like delays, no-shows, or onsite problems
Rework schedules quickly when jobs change unexpectedly
Keep the Project Managers in the loop on daily field conditions, incomplete scopes, or client concerns
Relay the Need to Review Jobs to the Project Manager as a standing operational priority
Regular responsibilities related to data management coordination, and customer service.