Operations Director

Bridges of Colorado • Denver, CO

5d • Hybrid

About The Position

Established in 2018, Bridges of Colorado places Bridges Service Professionals across Colorado's 23 judicial districts to serve defendants (referred to as participants) in the criminal justice system who have significant mental health needs. Individuals with high acuity mental health needs are ten times more likely to be jailed and nationally there are three times more individuals with serious mental illness in jails or prisons than in hospitals. Bridges has been identified nationwide as a promising practice that focuses on the whole person. At its very core, Bridges is person-centered advocacy rooted in solution-focused, collaborative practices intended to promote positive outcomes for participants.

This role exemplifies our values of being Person-Centered by Participating in onboarding, education, communities of practice, team meetings, and professional development opportunities as recommended or required by Bridges leadership and supervisor. Support Bridges team in providing effective and meaningful services for participants through person-centered, solution-focused, and collaborative practices within the operational functions of the Office. Supporting Bridges team in providing effective and meaningful services for participants through person-centered, solution-focused, and collaborative practices within the operational functions of the Office. Supervising office managers. Responsibilities include training, planning, assigning, and directing work; quality control and priority management; and delivery of supervision and support to the administrative team. Leads or provides input into and participates in discipline, dismissal, and hiring processes for direct reports. Focusing on innovation and support of methods and processes for meaningful resources and experiences for all Bridges employees. Identifying areas for professional development of the office manager team’s employees for optimal personal performance and sustained engagement and retention. Manage direct reports and support their professional development with a whole-person approach. Supporting the leadership and liaison teams in innovatively centering the voices and experiences of participants through design, implementation, and management of operational systems which remove employee barriers, ultimately promoting positive outcomes for participants.

Solution-Focused by Championing a positive culture and taking leadership of the role in alignment with Bridges’ mission and values. Support Bridges team by providing long- and short-term strategic and operational leadership of the Office's operational functions and needs, including fiscal, human resources, information technology, and office space. Supporting Bridges team by providing long- and short-term strategic and operational leadership of the Office's operational functions and needs, including fiscal, human resources, information technology, and office space. Creating and directing innovative solutions and continuous improvement strategies to enhance operational support services. Developing or implementing fiscal rules, procedures, and internal controls to ensure consistent and efficient administrative services within broader regulatory, statutory, and constitutional requirements. Preparing, analyzing, and providing monthly budget monitoring updates and budget management strategies to the executive director. Assisting the executive director with budget-related deadlines. As needed, assist executive director in preparing the Office’s annual budget submission, budget requests, supplemental requests, figure-setting, budget-related legislative issues, and legislative responses to requests for fiscal analyses. Development and oversight of a procurement and contracting management policy, process, MOUs, and systems for the Office, ensuring that they all comply with fiscal rules and state law, including maintaining appropriate documentation. Maintaining and securing confidential personnel records of employees and applicants, including hiring materials, job descriptions, employment letters, I-9 documentation and other onboarding materials, benefits enrollment and terminations, workspace agreements, personnel actions, and employee IDs, position numbers, and necessary personal information according to state and federal laws and regulations. Staying current with personnel rules, policies, laws, and other rules and regulations regarding Office and state benefits. Provide oversight and develop processes to ensure employees are sufficiently informed of benefits available to them and are assisted with benefits enrollment, application, notification, and enrollment and termination by OASIA. Maintain and secure all related employee information per state and federal law. Supervising the Office’s criminal history background check (CHC) process, including document retention. Provide education and training to Office employees and supervisors on policies and procedures for conducting CHC’s. Providing oversight and guidance on Office personnel matters related to workers’ rights including, but not limited to, workers’ compensation, short- and long-term disability, Family Medical Leave Act matters, Family and Medical Leave Insurance matters, and Americans with Disabilities Act matters. Provide education and training to Office employees and supervisors on policies and procedures for related employee requests. Overseeing the Office’s information technology systems and IT contracts supporting those systems and make recommendations for best solutions and innovations to support the needs of the Office.

Collaborative by Engaging with Bridges team members, supervisor, and leadership to support continuous program improvement and development of services. Strategize and collaborate with the leadership team to provide ethical, financially sound systems and operational best practices within the Office. Strategizing and collaborating with the leadership team to provide ethical, financially sound systems and operational best practices within the Office. Maintaining a comprehensive understanding of independent agency operations working within compliance systems that include internal controls and legal requirements. Creating or assisting with developing and implementing rules, policies, procedures, and programs to ensure efficient operations and provide financial, human resources, and IT support to the Leadership team and all employees. Developing and implementing rules, policies, and procedures to ensure efficient operations and provide transactional human resources support to the organization and its employees. Engaging with OASIA to provide the Office with accounting support, including processing payments in the State Accounting System (CORE), vendor management in CORE, initiating accounting transactions directed by the Office, issuance and management of Office and employee PCARDS, maintaining account coding structure, and providing accounting related support. Identifying and creating solutions for office space needs of Bridges, both centrally in Denver and in regions as needs are identified. Assisting with auditing requests, as directed by the executive director or Bridges Commission. Ensuring staff support is provided to the Bridges Commission, as needed. Developing and engaging in specific projects and assignments to support Bridges as directed by the executive director. Will provide direct supervision of office managers.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree in a related field.
• Minimum of seven (7+) years of experience in operational leadership.
• At least three (3+) years of direct employee supervision with staff oversight of transactional human resource processes, practices, and compliance.
• At least two (2+) years of budgeting, contracts and procurement, and legal support.
• At least two (2+) years of providing formal training to other professionals.
• Ability to work independently with a hybrid environment.
• Ability to organize and prioritize work.
• Demonstration of professional alignment with Bridges values, culture, and principles of justice and equity through the organization.
• Must be responsive, flexible and adaptable to the evolving needs of the role and the organization.
• Capable of, and enjoys, thriving in a fast-paced, multi-tasking environment with thoughtful decision-making skills.
• Emotional intelligence; able to create and sustain helpful, professional relationships thoughtfully and responsively with empathy, respect, and collaboration.
• Paralegal support and contract and procurement experience.
• Be a current resident of the State of Colorado or become a resident of the State of Colorado within 30 days of the hire date.
• Have reliable transportation to meet your position’s travel requirements.
• Ability to work remotely, in an office setting, and travel throughout Colorado or region, depending on the position’s responsibilities.
• Be willing to submit to a routine background investigation, including a criminal history check.
• If hired, the Immigration Reform and Control Act requires you to provide proof of your eligibility to work in the United States within three (3) workdays of your start date.

Nice To Haves

• Graduation from an accredited college or university with a master’s degree in a related field.
• Ten or more (10+) years of experience in office operations, office support, operations assistance, or a combination of the above.
• Experience providing support to employees within the criminal justice and/or behavioral health industry.
• Demonstrated continuing education, advocacy, or volunteer work in diversity, equity, inclusion, and justice or social justice principles.
• Lived experience will also be considered.
• Spanish speaking is a plus, and levels of proficiency will be considered in an employee’s pay.

Responsibilities

• Participate in onboarding, education, communities of practice, team meetings, and professional development opportunities as recommended or required by Bridges leadership and supervisor.
• Support Bridges team in providing effective and meaningful services for participants through person-centered, solution-focused, and collaborative practices within the operational functions of the Office.
• Supervise office managers, including training, planning, assigning, and directing work; quality control and priority management; and delivery of supervision and support to the administrative team.
• Lead or provide input into and participate in discipline, dismissal, and hiring processes for direct reports.
• Focus on innovation and support of methods and processes for meaningful resources and experiences for all Bridges employees.
• Identify areas for professional development of the office manager team’s employees for optimal personal performance and sustained engagement and retention.
• Manage direct reports and support their professional development with a whole-person approach.
• Support the leadership and liaison teams in innovatively centering the voices and experiences of participants through design, implementation, and management of operational systems which remove employee barriers, ultimately promoting positive outcomes for participants.
• Champion a positive culture and take leadership of the role in alignment with Bridges’ mission and values.
• Provide long- and short-term strategic and operational leadership of the Office's operational functions and needs, including fiscal, human resources, information technology, and office space.
• Create and direct innovative solutions and continuous improvement strategies to enhance operational support services.
• Develop or implement fiscal rules, procedures, and internal controls to ensure consistent and efficient administrative services within broader regulatory, statutory, and constitutional requirements.
• Prepare, analyze, and provide monthly budget monitoring updates and budget management strategies to the executive director.
• Assist the executive director with budget-related deadlines.
• As needed, assist executive director in preparing the Office’s annual budget submission, budget requests, supplemental requests, figure-setting, budget-related legislative issues, and legislative responses to requests for fiscal analyses.
• Develop and oversee a procurement and contracting management policy, process, MOUs, and systems for the Office, ensuring compliance with fiscal rules and state law, including maintaining appropriate documentation.
• Maintain and secure confidential personnel records of employees and applicants, including hiring materials, job descriptions, employment letters, I-9 documentation and other onboarding materials, benefits enrollment and terminations, workspace agreements, personnel actions, and employee IDs, position numbers, and necessary personal information according to state and federal laws and regulations.
• Stay current with personnel rules, policies, laws, and other rules and regulations regarding Office and state benefits.
• Provide oversight and develop processes to ensure employees are sufficiently informed of benefits available to them and are assisted with benefits enrollment, application, notification, and enrollment and termination by OASIA.
• Maintain and secure all related employee information per state and federal law.
• Supervise the Office’s criminal history background check (CHC) process, including document retention.
• Provide education and training to Office employees and supervisors on policies and procedures for conducting CHC’s.
• Provide oversight and guidance on Office personnel matters related to workers’ rights including, but not limited to, workers’ compensation, short- and long-term disability, Family Medical Leave Act matters, Family and Medical Leave Insurance matters, and Americans with Disabilities Act matters.
• Provide education and training to Office employees and supervisors on policies and procedures for related employee requests.
• Oversee the Office’s information technology systems and IT contracts supporting those systems and make recommendations for best solutions and innovations to support the needs of the Office.
• Engage with Bridges team members, supervisor, and leadership to support continuous program improvement and development of services.
• Strategize and collaborate with the leadership team to provide ethical, financially sound systems and operational best practices within the Office.
• Maintain a comprehensive understanding of independent agency operations working within compliance systems that include internal controls and legal requirements.
• Create or assist with developing and implementing rules, policies, procedures, and programs to ensure efficient operations and provide financial, human resources, and IT support to the Leadership team and all employees.
• Develop and implement rules, policies, and procedures to ensure efficient operations and provide transactional human resources support to the organization and its employees.
• Engage with OASIA to provide the Office with accounting support, including processing payments in the State Accounting System (CORE), vendor management in CORE, initiating accounting transactions directed by the Office, issuance and management of Office and employee PCARDS, maintaining account coding structure, and providing accounting related support.
• Identify and create solutions for office space needs of Bridges, both centrally in Denver and in regions as needs are identified.
• Assist with auditing requests, as directed by the executive director or Bridges Commission.
• Ensure staff support is provided to the Bridges Commission, as needed.
• Develop and engage in specific projects and assignments to support Bridges as directed by the executive director.
• Provide direct supervision of office managers.

Benefits

• health, dental, and vision coverage for spouses, families, and domestic partners
• employer-paid basic life and AD&D insurance
• short and long-term disability insurance
• Public Employee Retirement Association (PERA) benefits
• family and parental leave benefits
• generous paid time off
• professional and career development opportunities, including clinical supervision toward relevant licensure
• A cell phone will be provided
• hybrid work arrangement when feasible for your position’s responsibilities
• Each employee will receive a laptop for their home office or travel for work.
• exclusive parking at a discounted rate near the Ralph Carr Judicial building for easy access to the in-person meetings in Denver.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager