Operations Director

Abigail's Arms Cooke County Crisis Center • Dallas, TX

11d • $52,000 - $64,000

About The Position

The Operations Director is responsible for providing leadership in developing, implementing, and overseeing all direct victim services and coordinating with local community services. The Operations Director is accountable for tracking and reporting on the deliverability of these services, supporting findings with objective data.

Requirements

• Exhibit sensitivity toward and understanding of victim issues and special challenges faced by victims and their families.
• Demonstrate professional integrity and observe confidentiality of all clients, volunteers, and staff.
• Demonstrate the ability to work in conjunction with others in a cooperative and supportive manner.
• Possess organizational abilities as well as good written and oral communication skills.
• Utilize positive interpersonal skills in communications and public relations.
• Have adequate knowledge of computers and software.
• Aware of the importance of volunteering and its contributions to social services.
• Ability to pass a criminal background, DFPS Registry Check and a National Sex Offender Registry check.
• Ability to work in a high intensity/fast paced work environment.
• Ability to multitask and prioritize.
• Ability to problem solve.

Nice To Haves

• A master’s degree is a plus.
• Five plus years managing multiple departments or programs is highly preferred.

Responsibilities

• Support the Executive Director and leadership team in development, strategic planning, service delivery and direct service management of the agency.
• Assist the Executive Director in strengthening relationships with the public, agency partners and community organizations.
• Assist the leadership team to ensure that the agency’s strategic vision is present in the goals of programmatic services and community resources.
• Ensure all program activities operate consistently and ethically within the mission of AACCFCC.
• Support a high performing culture among staff.
• Mentor and collaborate with program managers and staff to ensure quality advocacy, intervention, and therapeutic services to all reported victims.
• Mentor and collaborate with program managers to ensure consistent and quality messaging and education with regards to victim services.
• Represent AACCFCC in community task forces, speaking engagements, conferences, and trainings.
• Participate in community needs assessment and ongoing agency evaluation.
• Provide support to the Executive Director and act as the agency spokesperson in conjunction with, and in absence of the Executive Director.
• Oversee the coordination, integration and delivery of all programmatic services and community resources, promoting collaborative relationships between departments and ensuring that the expectations of funders, partners, constituents, clients and other stakeholders are consistently met.
• Ensure and report program qualitative and quantitative goals and outcomes, supporting findings with objective data including statistics, research, and objective evaluation tools.
• Coordinate and analyze outcomes to inform programmatic decisions.
• Participate in budget development process and maintain a high level of fiscal responsibility in management of programmatic budget.
• Ensure that appropriate data is collected and maintained for grant funding reports and that reports are submitted in a timely manner.
• Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff.
• Meet regularly with Executive Director for supervision and program oversight.
• Meet regularly with the executive leadership team and Executive Director to ensure cohesion and teamwork.
• Assist with public educational presentations.
• Assist in providing training to staff.
• Attend training sessions and workshops as deemed necessary by the Executive Director and the governing Board of Directors.
• Maintain a cooperative working relationship with elected officials, law enforcement personnel, medical support agencies, local and state social service agencies, and other community resources.
• Participate in regular staff meetings, staff training, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.
• Perform other duties as requested or assigned. No unallowable activities will be conducted under other duties.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager