Operations Director

Crossroads YMCA•Crown Point, IN

1d•Onsite

About The Position

At Camp Triangle Hills, we believe the best experiences create lasting memories, build connections, and inspire growth. As the Operations Director, you will lead the development and daily operations of a vibrant camp and retreat center where youth, families, schools, businesses, and community groups come together to learn, explore, and connect. This is an exciting opportunity for a leader who combines a passion for outdoor experiences with strong business and operational skills. You will oversee summer day camp, year-round programming, retreats, rentals, private events, staff development, facility readiness, and financial performance. Beyond managing daily operations, you will help shape the future of Camp Triangle Hills by expanding community partnerships, creating new experiences, increasing participation, and maximizing the property's year-round potential.

Requirements

Bachelor's degree in a related field required.
Three or more years of management experience, preferably with a YMCA or other nonprofit organization.
Proven ability to manage diverse operations, including staff supervision, budget development, marketing, and program management.
Experience operating or supervising challenge courses, climbing, zip lines, or adventure-based programming preferred.
Must obtain and maintain all required site-specific challenge course training and competencies within 12 months.
Strong leadership, relationship-building, financial management, program oversight, and staff development skills.
Ability to build positive relationships and communicate effectively with people from diverse backgrounds and communities.
Commitment to YMCA values, safety, and delivering exceptional experiences.
Ability to work in a camp and retreat environment that combines office responsibilities with active oversight of programs, facilities, and outdoor spaces.
Ability to lift up to 50 pounds and remain on your feet for extended periods.
Ability to sit, stand, walk, bend, and stoop as needed.
Comfortable using computers, phones, and smart devices for administrative responsibilities and communication.
Visual, auditory, and verbal ability to communicate effectively with staff, guests, and community partners.
Ability to maintain focus, exercise sound judgment, and demonstrate initiative while managing multiple operational responsibilities.
Maintain a professional appearance and demeanor consistent with YMCA values.

Nice To Haves

Experience operating or supervising challenge courses, climbing, zip lines, or adventure-based programming.

Responsibilities

Lead year-round operations, including summer day camp, family programming, school field trips, community experiences, retreats, rentals, and private events.
Develop, evaluate, and improve programs that create meaningful experiences for youth, families, and guests.
Oversee the full guest experience, from initial inquiry and registration through arrival, participation, and follow-up.
Serve as the designated Challenge Course Manager, overseeing climbing, high ropes, zip lines, low ropes, and other adventure-based activities.
Ensure camp operations align with YMCA standards, organizational policies, and long-term strategic goals.
Build relationships with schools, businesses, nonprofit organizations, families, and community partners to increase participation.
Identify and develop new opportunities for corporate retreats, team-building experiences, celebrations, rentals, and other events.
Lead marketing, outreach, and communication efforts that promote Camp Triangle Hills as a year-round destination.
Create innovative experiences that attract new audiences and encourage repeat visits.
Support the YMCA's annual campaign and fundraising initiatives that expand access to camp experiences.
Recruit, onboard, train, coach, and retain high-quality year-round and seasonal staff.
Build a positive camp culture focused on teamwork, belonging, safety, and exceptional service.
Establish clear expectations and provide ongoing feedback and professional development.
Develop team members who confidently deliver engaging, relationship-centered experiences.
Model YMCA values and strong leadership across all areas of camp operations.
Develop and manage the annual operating budget in partnership with Association leadership.
Monitor enrollment, participation, revenue, expenses, staffing, and event performance.
Establish measurable goals that support program growth, guest satisfaction, and financial sustainability.
Use participation data, financial results, surveys, and guest feedback to guide decisions.
Contribute to strategic planning that supports the continued growth and long-term success of Camp Triangle Hills.
Maintain high standards for the appearance, safety, cleanliness, and functionality of camp facilities, grounds, and equipment.
Identify and coordinate maintenance needs to ensure the property remains welcoming and event-ready.
Implement YMCA risk-management practices across camp programs, outdoor activities, retreats, rentals, and special events.
Ensure adventure-based programming operates safely and in accordance with required training and site-specific competencies.
Maintain a safe environment for campers, guests, staff, and volunteers.