Operations Director

The Vacation Property Group LLC•Hardeeville, SC

20h•$70,000 - $90,000•Onsite

About The Position

VayKLife is seeking an experienced, people-focused Operations Director to lead operating performance across multiple territories. This role is accountable for territory readiness, consistent execution, manager effectiveness, resource alignment, service quality, and responsible labor performance across an assigned region. The Operations Director is the leadership layer between centralized planning and local execution. The Director turns forecasts, company priorities, purchasing and placement plans, and operating standards into practical territory-level action. The role leads and develops Territory Managers, verifies follow-through, coordinates resources, resolves barriers, and gives senior leadership an accurate and timely view of risks and needs. This is both a support role and an accountability role. Territory Managers retain ownership of daily local execution and frontline employee performance; the Operations Director provides direction, coordination, coaching, resources, inspection, and accountability across the region. The Director stays close to field reality without routinely replacing Territory Managers or becoming the default dispatcher, driver, or problem-solver.

Requirements

Five or more years of progressive operations leadership, including meaningful responsibility for managers, multiple locations, departments, or distributed field teams.
Demonstrated success leading and developing managers, building accountable teams, and improving operating culture and performance.
Experience in logistics, delivery operations, warehouse operations, field services, vacation hospitality, equipment rental, or another fast-paced, asset-intensive environment strongly preferred.
Strong working knowledge of workforce planning, scheduling, labor management, operational budgeting, performance metrics, and seasonal readiness.
Ability to translate forecasts and broad priorities into practical plans, owners, deadlines, and measurable follow-through.
Sound judgment and the ability to distinguish between legitimate resource constraints and execution or accountability problems.
Clear, credible communication skills with frontline employees, managers, centralized support teams, and senior leaders.
Comfort working regularly in warehouses, around vehicles and trailers, and alongside field teams in changing seasonal conditions.
Valid driver's license, acceptable driving record, and ability to travel frequently throughout an assigned multi-territory region.
Bachelor's degree in business, operations, supply chain, hospitality, or a related field preferred; equivalent relevant leadership experience will be considered.

Nice To Haves

Experience in logistics, delivery operations, warehouse operations, field services, vacation hospitality, equipment rental, or another fast-paced, asset-intensive environment.

Responsibilities

Prepare territories for anticipated demand, seasonal transitions, peak weekends, ramp-down, gear recovery, repair, refurbishment, inventory work, and preparation for the next season.
Ensure Territory Managers understand priorities, deadlines, completion standards, performance expectations, and how to lead their teams effectively.
Align resources including staffing, management coverage, gear, trucks, trailers, facilities, supplies, tools, devices, training, and outside services to support the operating plan.
Ensure consistent operating discipline by verifying adherence to SOPs, safety requirements, inventory processes, timekeeping, checklists, vehicle and equipment standards, and other non-negotiables.
Ensure responsible labor performance by aligning staffing plans, schedules, actual hours, management coverage, and approved budgets with forecasted routes and defined work.
Identify and correct service issues, quality results, equipment condition, missing gear, and route-execution problems at the root cause, and monitor for sustained improvement.
Ensure reliable communication by translating central plans into completed local action and communicating field realities, constraints, and risks upward.
Require and review realistic daily, weekly, and multi-week operating plans for each territory.
Translate company forecasts and priorities into specific actions, owners, deadlines, and measurable completion standards.
Work backward from anticipated deliveries, pickups, service activity, and routes to confirm route, gear, warehouse, vehicle, staffing, facility, and technology readiness.
Challenge assumptions, prioritize competing work, monitor progress, and intervene before critical work falls behind.
Maintain a current view of readiness, operating risks, leadership capacity, and major resource gaps across assigned territories.
Confirm that gear quantity and condition, trucks and trailers, warehouses, supplies, systems, and management coverage support forecasted demand.
Identify staffing and management gaps early and coordinate recruiting, transfers, temporary support, training, or workload adjustments with the appropriate teams.
Coordinate shared resources across territories and close the loop by confirming that approved resources are delivered, placed, and ready for use.
Ensure Territory Managers understand and consistently enforce company SOPs and operating requirements.
Verify compliance through field observation, data, inspections, checklists, and follow-up.
Enforce warehouse, facility, vehicle, trailer, equipment, gear-readiness, inventory, timekeeping, administrative, and safety standards.
Establish corrective actions for missed standards and address repeated noncompliance as a performance issue.
Review staffing plans, schedules, and actual hours against forecasted routes, warehouse work, gear preparation, and approved labor budgets.
Ensure sufficient seven-day management coverage, particularly during seasonal ramp-up and peak operating periods.
Use operating data and direct observation to identify patterns in service calls, QC results, route performance, gear condition, missing equipment, productivity, and labor use.
Require territory-specific improvement plans and confirm that training, process changes, and corrective actions produce measurable results.
Coach Territory Managers to plan, prioritize, delegate, inspect work, manage labor, enforce standards, and communicate risks.
Conduct regular operating reviews focused on readiness, resources, labor, compliance, quality, risks, and follow-through.
Set clear expectations, give timely and specific feedback, recognize strong performance, and address persistent performance concerns through appropriate leadership and HR processes.
Build management depth and succession readiness so territories can operate reliably through growth, turnover, and peak demand.
Partner with centralized planning, logistics, recruiting, HR, finance, customer support, and senior operations leadership to coordinate needs and resolve barriers.
Provide concise, fact-based updates on readiness, performance, staffing, budget, risks, and corrective actions.
Escalate risks early with the expected impact, available options, and a recommended course of action.
Make sound decisions within assigned authority and elevate capital, policy, or cross-functional decisions when required.