Operations Director - USBL - US

Sysco•Kent, WA

About The Position

The Operations Director is a senior leadership role responsible for overseeing daily execution across inbound and outbound warehouse operations, fleet services, facilities management, transportation, operations systems, beverage services, and related third-party providers. The position is accountable for operational performance, expense and revenue management, strategic initiatives, regulatory compliance, and the safety and security of the facility, its contents, and its people. The role develops the operations management team and promotes engagement, problem solving, and continuous improvement. Its expressed purpose is to prepare the incumbent for future Vice President of Operations opportunities. The Director assists the Vice President of Operations in shaping company strategy, culture, and direction, and sets operational strategy in alignment with corporate objectives. The role oversees budgeting and fiscal performance, staffing and associate development, customer satisfaction, regulatory and food safety compliance, facilities and equipment condition, emergency preparedness, and collaboration with other departments and customers. The position may also support sales opportunities and, where applicable, collective bargaining agreement interpretation and negotiation. The job requires occasional travel to other operating companies or the corporate office and work during non-traditional business hours, including evenings, nights, weekends, holidays, and on-call periods. The work environment may include wet, hot, cold, humid, noisy, or confined spaces, moving mechanical parts, high places, and airborne particles. Physical duties include standing, walking, sitting, climbing or balancing, reaching and handling objects, and occasionally lifting or moving up to 50 pounds.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a closely related field, or an equivalent combination of education and related experience.
Eight years of professional experience with demonstrated progressive management experience, including at least four to five years in operational management.
Ability to read, comprehend, write, and speak English.
Ability to analyze business and technical materials, write reports and procedures, and present information effectively to groups.
Demonstrated knowledge of spreadsheet and word-processing software, excellent computer skills, and ability to learn Sysco technology software and programs.
Working knowledge of Federal Motor Carrier Safety Regulations and environmental regulations, legislation, and governing bodies.
Ability to lead discussions and meetings, apply policies consistently and objectively, and work constructively with peers and associates across departments and sites.
Ability to follow procedures and comply with local, state, and federal regulations.
Ability to manage deadline-related pressure and customer service issues and make timely independent decisions in support of company policies.
Ability to report promptly and regularly, work well with others, and consistently meet deadlines.
Must successfully demonstrate all Director-level Leadership Framework competencies.
Must be willing to relocate to advance into a Vice President of Operations position.
Ability to occasionally lift and/or move up to 50 pounds.

Nice To Haves

Experience in warehouse and transportation.

Responsibilities

Oversee daily work and safety across inbound and outbound warehouse operations, transportation and delivery, fleet services, facilities, and beverage services.
Set operational strategic direction in alignment with corporate strategy and assist the Vice President of Operations in shaping company strategy, culture, and direction.
Support development of the annual Profit Plan and oversee budgets for labor, benefits, supplies, assets, capital investments, depreciation, maintenance and repair, and third-party contracts.
Evaluate financial and operational metrics and adjust activities to meet or exceed performance expectations and customer satisfaction goals.
Manage staff selection, compensation, development, discipline, performance reviews, and terminations.
Coordinate with other departments and the corporate facilities team on upgrades, repairs, and site capacity planning.
Champion efficiency and cost-reduction ideas and help implement operational changes.
Monitor audits and ensure inspections and documentation are completed and retained, including food safety documentation, DOT records, EPSM, and PSM.
Enforce compliance with insurance pooling requirements, applicable regulatory agencies, licensing and log book requirements, and food safety policies and protocols.
Maintain the condition of facilities, fleet, equipment, software, ammonia refrigeration, HVAC, fire protection, and offices to meet safety, security, sanitation, and appearance standards.
Ensure contingency systems and practices are in place, oversee emergency response or crisis management, and maintain liaisons with local emergency management entities.
Assist the Safety Manager with training initiatives and drive system use in accordance with standard operating procedures.
Collaborate with merchandising, sales management, and marketing to resolve customer or delivery issues; visit customer locations as needed.
Assist with soliciting new business and participate in company meetings, presentations, and market activities.
Where applicable, oversee or participate in collective bargaining agreement interpretation, adherence, and negotiation, and participate in grievance or arbitration proceedings as necessary.
Maintain associate relations through department meetings, open communication, monitoring morale, and responding to ideas that improve engagement and enablement.
Interpret, train, and consistently enforce company policies and procedures.