Operations DIrector

Help USA • The Bronx, NY

37d • Onsite

About The Position

As Director of Operations for the HELP Webster Ave program, located in the Bronx, New York, you will oversee the daily operations of a shelter for single adult women. This role reports to the Executive Director and involves managing outsourced security, maintenance (provided by the building owner), and a team of House Managers and Residential Aides. The position is ideal for someone who wants to help struggling and vulnerable adults.

Requirements

• Current New York State Security Guard License required.
• FDNY F-80 and F-02 certification.
• Associate's degree or equivalent experience and skills.
• Demonstrated experience in facility operations and supervision of facility operations staff.
• Minimum of five years of managerial experience.
• Valid US Driver’s license required.

Nice To Haves

• Prior experience and/or demonstrated skills in social services operations and the ability to integrate facility social service program operations are preferred.

Responsibilities

• Supervising the House Manager/Residential Aide team, who are responsible for conducting and documenting in CARES initial intakes for new clients, familiarizing clients with the site and program, resolving client concerns, and conducting regular inspections of both public spaces and client units.
• Recruiting, hiring, and training staff and developing your team by communicating clear expectations and priorities for job performance, providing ongoing feedback and guidance through regular individual supervision sessions, setting team goals and values, and holding regular team meetings.
• Directing the day-to-day activities of the contracted security staff, ensuring that appropriate staffing is provided, and resolving any issues with security staff assigned to the shelter.
• Functioning as On-Call Administrator – responding to emergencies and working weekends and night hours as needed.
• Reviewing and advising on all safety-related policies and procedures and correcting all violations and potential safety hazards.
• Ensuring accurate record keeping and timely preparation of incident reports, monthly reports, and any other required documentation.
• Serving as liaison with local Police, Fire, and other emergency agencies.
• Interfacing with building management on any maintenance issues that arise to ensure our clients are provided with a clean and safe environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree