Operations Director

University of Massachusetts Medical School•Westborough, MA

2d•$120,000 - $140,000

About The Position

Under the general direction of the Executive Director, Disability Evaluation Services, or designee, the Director of Operations is responsible for assessing, planning, implementing, and managing daily operations and strategic business objectives. The role oversees operational functions and program operations teams that support contractual timelines and obligations. It also develops and oversees management tools for fiscal accountability, productivity monitoring, human resources initiatives, financial management systems, and subcontractual relationships, with the goal of meeting or exceeding key performance indicators and budgeted resource allocations. The Director participates in business growth and strategic initiatives, recommends and implements strategies to improve organizational performance, and serves on the Program Management team. The Director also acts as manager-in-charge in the absence of other departmental executive leaders.

Requirements

Master’s-level degree or equivalent in business, health or science administration, planning, or a related field.
Seven to nine years of experience in health care administration or a related field, with broad understanding and experience of the changing and interrelated functions of health care delivery, education, or research.
At least three years of prior management or supervisory experience.
Strong business acumen and familiarity with operational best practices.
Proven administrative and management ability in a complex environment, preferably in health care or a related service industry.
Demonstrated performance in strategic and financial planning and analysis.
Demonstrated ability to operate within budgetary constraints while delivering a consistently break-even or profitable bottom line.
Experience developing and maintaining accountable infrastructure systems, including information technology, personnel, and finance systems.
Outstanding verbal and written communication skills.
Proven problem-solving skills, including innovation, flexibility, and creativity.
Leadership skills, including the ability to build productive teams and motivate individuals at all levels toward common objectives.

Nice To Haves

Healthcare operations experience and working knowledge of long-term services and supports and Medicaid operations.
Experience working in a clinically staffed environment, such as one with nurses and physicians.

Responsibilities

Contribute to strategic planning, financial planning, service delivery, and service integration for assigned units or programs as a member of the Senior Leadership team.
Work with assigned Program/Unit Directors to establish and maintain relationships with clients and customers as needed.
Oversee business operating tools, standards, requirements, and operational staffing needs; assess service levels, processes, and workflows and initiate changes to improve efficiency.
Identify and address client needs and departmental challenges, recommending strategies to Senior Leadership that improve organizational performance and outcomes.
Oversee operational data management, departmental metrics, and reporting.
Develop and manage internal procedures, level-of-effort standards, and productivity reporting, ensuring alignment with organizational goals.
Collaborate with the Finance Director to review financial statements and performance data, assess productivity and goal achievement, identify cost-reduction opportunities, and implement program improvements.
Maintain and oversee operational and fiscal tools tracking productivity measures, expenses, and revenue associated with services delivered to external clients.
Oversee program operations and coordinate with clinical operations peers to meet contractual agreement performance indicators, including those for ISAs and MOUs.
Establish and implement departmental policies, goals, objectives, and procedures in consultation with senior leadership, clients, and staff as necessary.
Collaborate with Senior Leadership and peers on business development initiatives, strategic goals, and program objectives within agreed parameters and timelines.
Oversee human resources and personnel processes and partner with HR on recruitment and retention strategies for business and program operations staff.
Direct departmental onboarding operations, including advising on new positions, Position Advisory Committee approval procedures, position actions under UMass Chan/ForHealth Consulting requirements, and staff access to secure systems.
Coordinate with shared infrastructure divisions within UMass Chan Medical School to support unit programs in alignment with organizational goals and objectives.
Lead, manage, and develop staff in shared business program operations teams and assist with developing other staff as appropriate.
Lead data security and privacy matters, including HIPAA compliance, working with the Office of Information Security & Compliance and/or Program/Unit Compliance Liaisons.
Oversee allocation, maintenance, exchange, and return of remote workforce equipment.
Maintain effective relationships with peers, ForHealth Consulting business leaders, and other clients and constituencies to support efficient operations.
Negotiate and manage vendor contracts, including developing performance indicators to optimize program revenue.
Develop and maintain relationships with external partners, grantors, and vendors.
Present updates to executive staff and maintain reporting tools that support oversight of program service delivery and staff accountability.
Oversee operational contract compliance measures, particularly ISA deliverables.
Perform other duties as required.