Operations Director - Ontario Sports Empire

The Sports Facilities Companies•Ontario, CA

4d•Onsite

About The Position

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Requirements

Proven success in effectively managing a multi-faceted sports venue
8-10 years' experience in high volume Food and Beverage operations
Experience in managing staff scheduling and training
Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
Proven ability to evaluate team member performance based on established KPI's
Proven ability to achieve goals in a fast-paced professional environment
Bachelor's degree or the equivalent in relevant experience
Excellent interpersonal, problem-solving and negotiating skills
Must be a team player
Excellent verbal and written communication skills
Excellent computer skills, to include Word, Excel, PowerPoint, etc.
Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
Prior responsibility in daily P&L management and budget oversight

Responsibilities

Management of the operations of the facility including but not limited to maintenance, groundskeeping, events and sports tournaments, security & parking, environmental services, life safety and safety/risk management.
Work closely with all other departments to effectively manage staff scheduling and training.
Directly aligning with the SFM Mission Statement and Core Values
Hiring, training and developing the Operations Team
Providing direct oversight & leadership to the Operations Manager and Tournaments & Programming Manager roles
Serving as an integral member of the SFM Leadership Committee
Providing necessary operational support to every department when needed
Creating and developing relationships with rights-holders who produce events that align with the SFM Mission
Effectively managing the Operations Team budget year-over-year
Assisting with new Team member orientation
Striving for consistent growth in events & sports tournaments
Providing valuable operational input during venue-wide scheduling decisions
Effectively managing the Emergency Action Plan
Effectively managing the security & parking operations for the entire property
Assisting with managing the access card/building key distribution & return process
Ensuring venue-wide safety, risk management and OSHA compliance
Taking a tremendous amount of pride in meeting the daily SFM Guest 1st standards
Serving as Manager-on-Duty (MOD) during scheduled shifts
Complete all other duties as assigned by management