Operations Director

SBM Management Services•Boston, MA

2d•Onsite

About The Position

The Operations Director will be responsible for directing and implementing company policy to ensure compliance with contract responsibilities. This role involves managing costs and revenue to meet financial goals, expanding business within strategic accounts, negotiating increases with customers, reducing operating costs, and directing operations to meet and exceed customer expectations. The Director will also maintain a safe work environment, ensure regulatory compliance, manage budget compliance, and lead a qualified staff. This position provides managerial authority over Regional Operations Directors and participates in the development and implementation of company goals and strategic vision. Travel is required.

Requirements

Bachelor’s degree in business, communications, or a related field from a four-year college or university with 5-10 years of experience; or equivalent combination of education and experience.
May be required to have a valid driver’s license.
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Ensure employees are properly trained on tasks and safety requirements.

Responsibilities

Manage costs and revenue to meet company top and bottom-line financial goals including: Expanding business within Strategic Accounts / Clients, negotiating increases with Customers, reduction of operating costs, and or changes in schedules or processes
Directing operations necessary, both directly and through subordinate managers, to carry out contractual responsibilities and profitability that meet both the Customer’s contractual expectations but to exceed their service expectations resulting in the creation of complete Customer satisfaction.
Maintain a safe work environment for self and employees by implementing comprehensive safety, recognition, and training programs
Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
Budget compliance for identified Accounts
Manage and retain a qualified (individually or through subordinate) staff that is reasonably satisfied with position and compensation, understands, and is trained for their position and has a clear line of sight to the goals and expectations of the company and recognized the impact their contributions to the Company
Provide managerial authority over Regional Operations Director(s)
Participate in the development and implementation of company goals and strategic vision