Operations Director

Renjoy•Colorado Springs, CO

12h•Onsite

About The Position

Renjoy exists to deliver exceptional experiences through thoughtful hospitality so people can spend more time doing the things they love. As Operations Director, you own the most critical part of the business: the stay itself. Every spotless home, every rapid fix, every moment a guest feels like our only guest — that's your output. Without it, nothing else compounds. Sales signs owners, marketing drives demand, but if Operations doesn't deliver, the business stalls. This role turns the mission into a physical reality across every property, every day; in turn driving the reviews, retention, and unit economics that fuel everything else. You'll serve on the Renjoy Leadership Team alongside our co-founders and functional heads of departments, helping shape the direction of the company as we scale.

Requirements

Must live in or be willing to relocate to the Colorado Springs area.
This role is on-site and requires some travel.
5+ years leading multi-site operations in hospitality, property management, or a service-intensive industry.
Proven track record building and retaining teams of 20+ people, including managing managers.
Strong written and verbal skills.
Ability to give direct, honest feedback and hold people accountable without burning trust.
Comfortable building workflows, implementing task management systems, and using AI as a daily force multiplier.
Ability to use data to make decisions.
Ability to build or describe automations to drive quality and efficiency.

Nice To Haves

Vacation rental, hotel operations, or property management experience strongly preferred.

Responsibilities

Own the operating rhythm that ensures every property is guest-ready before check-in — 100% deep clean compliance and functional amenities, with scalable playbooks.
Drive Unreasonable Hospitality through cleanliness, responsiveness, and resolution speed so every guest feels like our only guest.
Protect ">=" 20% gross margins, use data to eliminate waste, and retain ">=" 80% of team members by building a culture of excellence.