Director, Operations

Knipper HEALTH•Memphis, TN

About The Position

POSITION SUMMARY:The Director of Operations is responsible for the effective management and leadership of the assigned distribution and warehouse operations, ensuring quality and customer excellence in a 3PL environment. The Director of Operations will take the lead in planning and execution of all distribution activities and direct the management team responsible for the different areas of the operations. The Director of Operations develops and manages a defined business plan that ensures the achievement of company objectives, as they relate to service level agreements (SLAs) and operational performance, within budget and according to policies, procedures and legal compliance requirements. The Director of Operations is also responsible for developing and managing relationships with internal and external customers and collaborating with logistics teams in formulating distribution strategy in current, and future demand situations.

Requirements

Bachelor’s Degree in Business, Supply Chain, or related field
Five (5) years of experience in a senior leadership role
Seven (7) years of experience managing teams within a complex integrated materials handling environment
Ten (10) years of experience in an inventory/warehouse environment
Experience in WMS setup and system utilization
Experience working within a regulated industry
Excellent verbal and written communication skills
Excellent communication skills including but not limited to documentation, presentation, and training meeting facilitation
Excellent interpersonal skills
Excellent organization skills and detail oriented
Excellent analytical and problem-solving skills
Excellent technical skills to include Microsoft Office (Word, Excel, PowerPoint and Outlook) and supply chain information systems
Ability to execute projects within scope, schedule and budget
Ability to balance multiple priorities to meet expected response deadlines
Ability to establish and maintain effective working relationships with key stakeholders
Demonstrate leadership skills in successfully managing teams and collaborating
Demonstrate ability to influence, direct and guide a team
Demonstrate knowledge of process improvement techniques

Nice To Haves

Master’s Degree in Business, Supply Chain, or related field
Pharma industry experience
TQM and/or Six Sigma process experience

Responsibilities

Ensure adherence to cGMP’s, OSHA, PDMA and DEA regulatory requirements, company SOPs, and client business requirements.
Provide leadership in coaching, mentoring, personnel selection, professional development and oversight of operations management within company policies.
Promote a positive work environment based on team dynamics, mutual respect, customer excellence, and adherence to the organization’s stated principles and values – CHART.
Evaluate, enhance, and scale all operational processes to facilitate efficiencies, increasing volumes, and continuous improvement.
Ensure established SLAs are achieved in all applications such as: receiving, returns, cold chain, order picking, and shipping.
Ensure the coordination of activities between departments such as: Professional Services, Quality Assurance, Inventory, Scheduling, and Print across all facilities to meet the Knipper vision of speed to market.
Establish operational goals in support of Company’s strategic plan, communicate goals throughout area of responsibility, track performance against established goals, and mentor staff to acceptable levels of achievement.
Ensure all direct reports have clearly defined roles and responsibilities.
Monitor employee performance to ensure maximum utilization of resources.
Develop, publish, and refine performance metrics to evaluate the effectiveness of daily operations.
Responsible for overall management of assigned operations to include: -Proper staffing levels are effectively deployed and maintained to meet financial and client targets. -Appropriate receiving and storage of inventory in the facility including Rx product, refrigerated product and controlled substances.
-Timely and orderly coordination and handing of inbound, outbound, and return shipments. -Perform routine audits to ensure standard operating procedure (SOP) compliance. -Adhere to all training and safety requirements, controls and communications. -Partner with Facility Management in ownership of facility security.
Evaluate effectiveness of current SOPs and make changes where necessary in compliance with cGMP, OSHA, and operations support.
Promote cooperation, teamwork and open communication company-wide by supporting all internal customers.
Measure, maintain, and update department dashboards and goals.
Ensure facilities are showcase ready and conduct client tours, as needed.
Track trends and report to executive leadership.