Director, Operations

Collectors • Plano, TX

1d • Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. With our proven track record of success, we are excited to expand our PSA operations to Plano, TX. We’re seeking a Director of Operations to lead site operations for our new facility, accountable for end‑to‑end, on‑site operations from pre‑arrival logistics through inventory, processing, storage, and outbound shipping, with grading as a separately managed function. As a key operations leader, you will drive strategy execution, operational effectiveness, and KPI performance while directing multiple integrated departments through subordinate managers and supervisors. You will partner cross‑functionally with Operations, Product, Engineering, Real Estate & Facilities, Customer Support, and Sales to scale throughput and improve quality and service at pace. You’ll report to the Senior Director, Operations and work from our Plano, TX office.

Requirements

• 10+ years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
• Demonstrated ability to drive business performance in production, logistics, and quality excellence
• Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
• Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
• A collaborative, change‑management oriented leader who moves with urgency and empowers leaders to deliver at scale
• Possess a continuous improvement mindset with experience in observing, recommending, testing, and implementing process changes that increase quality and efficiency on a consistent basis.
• Skilled at translating strategic priorities into a local operating plan, improving turnaround times and elevating product quality standards
• A data‑driven operator with strong process focus and continuous improvement orientation; decisive in ambiguous situations with diverse stakeholder needs

Responsibilities

• Own on‑site production and logistics end‑to‑end (pre‑arrival through shipping), balancing throughput, cost, and uncompromising quality; grading remains out of scope and run by a separate org
• Scale operations from thousands of unique items per year to tens of thousands, ensuring capacity planning, workflow design, staffing, and technology support that meet growth targets
• Own and deliver Safety, Quality, Productivity, Throughput, and service KPIs, establishing operating mechanisms and review cadences that drive accountability across teams
• Provide production planning and coordination, setting goals and translating priorities into executable work plans for multi‑team operations
• Drive continuous improvement (CPI mindset) to increase throughput, efficiency, and quality; define and standardize processes that scale while reducing variability
• Build a high‑ownership culture that values urgency, workplace pride, and operational discipline—from how the workspace looks to how it functions
• Develop leaders and teams in partnership with the People team, enhancing skills and engagement while aligning to an integrated business strategy
• Manage site risk across safety, security, and insurance considerations through cross‑functional collaboration and governance
• Partner with Product and Engineering to implement new and improved tech solutions that unlock measurable operational gains
• Cascade functional strategy and ensure operational effectiveness, making final decisions on implementation and managing actions that impact multi‑department budgets
• Lead through subordinate managers across multiple integrated departments, setting methods, techniques, and evaluation criteria for obtaining results at the functional level
• Communicate across senior stakeholders, reconciling multiple views to drive business results and ensuring schedules and budgets meet functional requirements
• Lead by example and be a champion of all company policies, including safety, attendance & security

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed