Director, Operations

Walmart • Bentonville, AR

21h • $110,000 - $220,000

About The Position

Director | Core Pharmacy | Acceleration | HW Transformation This is an excited opportunity to join a fast paced, technology focused Director role on the Health and Wellness Transformation team, where innovation meets impact! This role offers the opportunity to drive the future of our pharmacy business by leading the Acceleration and Ideation of new initiatives in our Core Pharmacy Business. You’ll be at the heart of a fast paced, collaborative, and cross-functional working team to accelerate pharmacy modernization, simplification, automation and distributive work enabling our front line teams to shift from transactional to relational based care for our patients, while unlocking incredible tools for clinical based decision making and support, offering best in class digital tools and pathways for our customers to meet them where they need us most! This role has responsibilities over Core Pharmacy domains from how a prescription comes into our fulfillment system through the checkout out experience! About the team: In joining the HW Transformation team, you are responsible for driving the Health and Wellness Transformation strategy leading initiatives in Core Pharmacy from ideation to phase I deployment, ultimately enabling field execution. What you'll do... Lead initiatives as business owner to transform the transactional business today to a relationship-based business. Develop full understanding of business problems, alignment with strategic objectives, and associated business value. Partner with business strategy leads and support teams to identify, prioritize, and resource business priorities with largest impact to overall transformation journey. Partner with product, technology, and design teams to curate pharmacy business solutions in assessment with internal and external capabilities. Communicate with Health & Wellness leadership on "big boulder" initiatives and forward-looking roadmaps for field execution. Organize cross-functional stakeholder teams to manage short-term, high-value projects through program management. What you’ll bring: Subject matter expertise in pharmacy, including comprehensive knowledge of pharmacy operations. Collaboration & Influence: Ability to partner effectively with diverse stakeholders to implement strategic priorities and align on business outcomes. Critical Thinking & Curiosity: Skilled at asking thoughtful, probing questions that keep associates and customers at the center, while challenging conventional norms when necessary. Clear Communication: Strong ability to distill complex information into concise, actionable insights for leadership—both in written documents and verbal presentations. Agility & Prioritization: Comfortable navigating fast-paced, complex environments to simplify processes, focus on what matters most, and deliver impactful results. Market & Innovation Acumen: Brings a forward-looking perspective on industry disruption and AI innovation—leveraging deep market awareness and competitive insights to deliver investment strategies and position the organization for sustainable growth. About the Team: The HW Transformation team is responsible for bringing our strategy to life for our associates and customers. We are responsible for the inputs and outputs of the broader organization, driving increased productivity and rapid response. We are looking for a leader to successfully navigate the day-to-day operations and lead our team in transforming our business from transactional to relational based patient experiences. Why Join Us: You’ll be part of a collaborative, high-energy team that works closely with product, engineering, design, and other partners to deliver meaningful improvements for our patients and associates. We operate within a four-in-the-box model and are passionate about making a difference. Please feel free to forward to all interested candidates!

Requirements

• Subject matter expertise in pharmacy, including comprehensive knowledge of pharmacy operations.
• Collaboration & Influence: Ability to partner effectively with diverse stakeholders to implement strategic priorities and align on business outcomes.
• Critical Thinking & Curiosity: Skilled at asking thoughtful, probing questions that keep associates and customers at the center, while challenging conventional norms when necessary.
• Clear Communication: Strong ability to distill complex information into concise, actionable insights for leadership—both in written documents and verbal presentations.
• Agility & Prioritization: Comfortable navigating fast-paced, complex environments to simplify processes, focus on what matters most, and deliver impactful results.
• Market & Innovation Acumen: Brings a forward-looking perspective on industry disruption and AI innovation—leveraging deep market awareness and competitive insights to deliver investment strategies and position the organization for sustainable growth.
• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area.
• 3 years’ supervisory experience.

Nice To Haves

• Working on cross-functional teams or projects
• Masters: Business Administration
• Project Management - Project Management Professional - Certification

Responsibilities

• Lead initiatives as business owner to transform the transactional business today to a relationship-based business.
• Develop full understanding of business problems, alignment with strategic objectives, and associated business value.
• Partner with business strategy leads and support teams to identify, prioritize, and resource business priorities with largest impact to overall transformation journey.
• Partner with product, technology, and design teams to curate pharmacy business solutions in assessment with internal and external capabilities.
• Communicate with Health & Wellness leadership on "big boulder" initiatives and forward-looking roadmaps for field execution.
• Organize cross-functional stakeholder teams to manage short-term, high-value projects through program management.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1-10 employees