Operations Director

EBI Consulting

1d•$115,000 - $150,000•Hybrid

About The Position

EBI Consulting is seeking a Director of Operations to lead our Commercial Real Estate Due Diligence Practice, focused on equity and debt-level acquisitions. This role oversees the delivery of Acquisition Property Condition Reports (APCRs), Property Condition Assessments (PCAs), Capital Needs Assessments (CNAs), and related services supporting complex real estate transactions. EBI’s acquisition-level assessments deliver a higher standard than traditional ASTM reports, requiring deeper technical analysis, accelerated timelines, and a consultative, client-specific approach. These reports provide investors and lenders with actionable insights to inform investment decisions, risk management, and capital planning. The Director will drive operational performance, technical quality, and team execution across a national portfolio of projects. Responsibilities include aligning multidisciplinary teams and clients to define scopes, ensuring consistent delivery of high-quality, tailored reports, and overseeing projects across diverse property types and complexity levels. Deliverables may include evaluation of key building systems such as roofing, MEP, façade, and structural components, supported by internal and external subject matter experts. The ideal candidate brings strong acquisitions due diligence experience, operational leadership, and the ability to scale teams in a fast-paced, transaction-driven environment. This position reports directly to the Vice President of Operations and can be either a hybrid or remote, work from home position depending on the location of the successful candidate. As such, candidates must be comfortable and able to thrive in either of these working environments to be considered.

Requirements

Bachelor’s degree in Engineering, Architecture, Construction Management, Environmental Science, or related field
8+ years of experience in commercial real estate consulting, with a strong focus on Property Condition Assessments / due diligence
Demonstrated leadership experience managing multi-location or remote teams
Strong understanding of:
ASTM E2018 PCA standards
CRE transaction timelines and stakeholder expectations
Project and operations management best practices
Proven ability to manage financial performance (P&L), forecasting, and resource planning
Experience supporting or collaborating with business development and client management teams

Responsibilities

Own full P&L performance, including revenue, margins, backlog, and utilization
Manage pipeline, staffing capacity, and work-in-progress to ensure efficient delivery
Drive pricing strategy, cost control, budgeting, and forecasting
Define and execute strategy for acquisitions-focused due diligence services
Expand service offerings, geographic reach, and key client relationships
Implement process improvements to enhance efficiency, quality, and client experience
Lead, develop, and manage a distributed team of project managers and technical staff
Establish KPIs and performance metrics; oversee hiring, onboarding, and retention
Foster a high-performance, collaborative culture
Partner with Sales on pursuits, proposals, and scope development
Maintain relationships with lenders, investors, and institutional clients
Support complex engagements with technical and operational expertise
Oversee execution of PCA/APCR projects in alignment with ASTM standards and client requirements
Ensure high-quality, defensible reporting and monitor key delivery metrics
Drive quality control and continuous improvement initiatives
Manage nationwide network of subconsultants and optimize resource allocation
Collaborate with HR, Finance, IT, and Marketing to support operations and growth
Support workforce planning and organizational alignment