Operations Director

Guardian Security Systems • Yakima, WA

2d • $115,000 - $130,000 • Hybrid

About The Position

Manages the staff, workflow and business process for the Guardian Operations teams, including Team Managers, Supervisors, Project Managers, Technicians and Admin. Guardian Operations Teams to include the following departments: Installation, Service, Data Entry and Tech Support.

Requirements

• High school diploma, GED or equivalent required
• At least 7 year of management experience, within the alarm industry, preferably field experience as well.
• Valid driver's license and clean driving record.
• Intermediate to advanced MS Office Suite skills, particularly with Outlook, Word, Excel.
• Knowledge of, or experience with, scheduling software.

Nice To Haves

• Bachelor's degree preferred.
• Current NICET 2 Fire Alarm & Sprinkler certificates preferred

Responsibilities

• Oversee day-to-day company operations across all branches.
• Develop and implement plans to centralize Operations teams.
• Partner with other departments to align goals, maximize efficiency and deliver a superior customer experience.
• Ensures that Guardian Security performs professional, timely and quality work with a complete understanding of company policy, standards and metrics.
• Recurring visits to branch Operations to ensure consistent processes are being followed.
• Reviews monthly metrics to evaluate individual and team performance.
• Visits sites to ensure quality, code compliance and work completion.
• Ensures all relevant code changes are adopted internally.
• Ensures timely and accurate billing.
• Lead regularly scheduled team meetings.
• Manages internal Tech Support and Data Entry departments.
• Interview, hire, train, and mentor new employees.
• Recruits and hires new Operations team members.
• Develops effective performance measures and motivates employees to achieve and exceed objectives across all branches.
• Work with department managers to build career roadmaps for employees to generate the next leaders.
• Manage and develop Subcontractor relationships along with the lead of the Vendor Management program.
• Meets with customers to build relationships and assists in resolving customer issues.
• Support and contribute to special initiatives and collaborative projects across departments, as assigned by leadership.

Benefits

• Low-cost Medical, Dental, and Vision insurance
• Paid Time Off (PTO) that builds with tenure
• Sick Time (PSST)
• 401(k) with company match after 1 year
• Life Insurance premiums paid for by Guardian
• AD&D insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Tuition reimbursement and paid professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED