Operations Director

Brock & Scott • Winston Salem, NC

26d • Onsite

About The Position

Brock & Scott, PLLC is seeking a dynamic, results-driven Operations Director to lead and optimize the daily operations of one of the firm's largest business units. This executive-level leader will provide strategic direction, operational oversight, and people leadership for a team of 130+ employees, ensuring exceptional service delivery, operational excellence, and continuous process improvement across multiple practice areas and departments. The Operations Director will partner closely with Executive Leadership, Human Resources, Information Technology, Compliance, and Department Managers to drive performance, improve efficiency, enhance the employee experience, and support the firm's continued growth. This position requires a highly visible leader who thrives in a fast-paced, metrics-driven legal environment and is passionate about developing high-performing teams.

Requirements

• Bachelor's degree in Business Administration, Management, Operations, or a related field preferred.
• Minimum 10 years of progressive operations leadership experience.
• Minimum 5 years leading large teams of 100+ employees through multiple layers of leadership.
• Experience managing managers and supervisors in a high-volume, performance-driven environment.
• Proven experience developing operational strategy and executing large-scale organizational initiatives.
• Strong financial acumen with experience managing departmental budgets.
• Advanced experience utilizing KPIs, dashboards, workforce planning, and performance analytics.
• Exceptional leadership, coaching, and employee development skills.
• Outstanding communication, presentation, and interpersonal abilities.
• Strong problem-solving and decision-making capabilities.
• Advanced proficiency in Microsoft Office Suite and operational reporting tools.

Nice To Haves

• Law firm or professional Leadership experience.
• Multi-site operational leadership.
• Lean Six Sigma certification or equivalent process improvement experience.
• Experience leading organizational change initiatives.

Responsibilities

• Provide strategic and day-to-day leadership for operations supporting more than 130 employees across multiple teams.
• Develop and execute operational strategies that align with the firm's long-term business objectives.
• Establish departmental goals, key performance indicators (KPIs), and accountability measures.
• Monitor operational performance and implement initiatives that improve productivity, quality, client satisfaction, and profitability.
• Identify operational risks and proactively implement solutions to mitigate them.
• Lead, coach, mentor, and develop Managers, Supervisors, Team Leads, and frontline staff.
• Foster a culture built on accountability, collaboration, integrity, respect, and continuous improvement.
• Conduct regular performance reviews, succession planning, and talent development initiatives.
• Partner with Human Resources on recruiting, workforce planning, employee engagement, performance management, and corrective action when necessary.
• Build strong leadership pipelines through coaching and professional development.
• Evaluate workflows and identify opportunities to streamline operations through automation, technology, and process redesign.
• Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
• Ensure standard operating procedures are documented, maintained, and consistently followed.
• Drive operational excellence through data analysis and performance metrics.
• Develop and manage departmental budgets.
• Monitor staffing levels, labor costs, productivity, and operational expenses.
• Analyze trends and implement strategies that maximize efficiency while maintaining exceptional service quality.
• Present operational reports and recommendations to Executive Leadership.
• Champion a client-first culture focused on responsiveness, quality, and accountability.
• Partner with attorneys and firm leadership to ensure operational teams consistently exceed client expectations.
• Resolve escalated operational issues quickly and effectively.
• Ensure compliance with firm policies, legal requirements, client guidelines, and industry regulations.
• Partner with Compliance and Legal leadership to maintain operational integrity.
• Promote a culture of confidentiality, professionalism, and ethical decision-making.
• Work collaboratively with Human Resources, IT, Finance, Client Relations, Compliance, and Practice Group Leaders.
• Lead change management initiatives related to organizational growth, technology implementation, and operational transformation.
• Serve as a trusted advisor to Executive Leadership regarding operational strategy.

Benefits

• medical
• dental
• voluntary life
• voluntary vision
• critical illness
• basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost.
• paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance
• premium PTO package of 18 days per year
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Executive