Operations Director - WIM Operations

Wells Fargo & Company • Charlotte, NC

2d • Hybrid

About The Position

Wells Fargo is seeking an Operations Director as part of the Account and Data Management team responsible for teams that support client onboarding, account setup, and ongoing account maintenance activities. This role manages multiple people leaders and teams delivering critical front‑line operational services, while ensuring strong risk management, regulatory compliance, and continuous improvement through process simplification and automation. The role partners closely with Product, Technology, Compliance, Risk, and Business stakeholders to modernize account opening and maintenance processes, reduce manual work, improve straight‑through processing, and enhance the client and advisor experience.

Requirements

• 10+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience
• Intermediate Microsoft Office skills
• Excellent verbal, written, and interpersonal communication skills

Nice To Haves

• 10+ years of Client Onboarding / Account Maintenance experience
• 3+ years of Data Management experience
• Demonstrated ability to leverage AI tools and data analytics to streamline reporting, identify trends, and drive process improvements, including experience automating workflows or enhancing operational efficiency through technology.
• Strong understanding of risk management and control frameworks, with experience reviewing processes for accuracy and compliance, identifying control gaps, and implementing improvements to mitigate operational and regulatory risk.

Responsibilities

• Supervise experienced managers and other specialized teams of managers globally
• Deliver moderate to high complexity organization level initiatives for cross functional stakeholders
• Identify strategies for process improvement and risk control development within security operations
• Lead security operations team by making strategic decisions to resolve complex issues and meet higher risk deliverables
• Develop range of policies and procedures for functions with moderate to higher complexity
• Collaborate and influence all levels of professionals including managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Securities Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Benefits

• Wells Fargo is an equal opportunity employer.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed