Operations Director, Residential

Thompson Child & Family Focus•Matthews, NC

1d•Onsite

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. As the Operations Director, Residential you will provide direction and coordination of services for the Program Supervisors and oversee daily activity of staff and ensure functions and processes are consistent and in compliance with agency and external policies and treatment models established for children in residence.

Requirements

Bachelor's degree in human services, Mental Health, Education, or related area.
5 years of direct experience in residential, mental health, and/or human services involving combination of direct service and administrative functions/roles.
Displays the capacity/coachability for future growth and development as a leader
Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program
Proficient in Microsoft Office Suite application software, excellent written and oral communication skills.

Nice To Haves

A master's degree is preferred.
You have a passion for growing and developing leaders.
You enjoy knowing you’re making an IMPACT on the lives of others
EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Responsibilities

Working through leaders to ensure programs under their chain are achieving targeted outcomes/people/financial success.
Monitoring data at a high level and taking necessary action around program outcomes, staff productivity, and finances
Establishing and modeling a trauma informed culture and emotionally intelligent leadership, as well as driving best practices down throughout the work.
Overseeing the long-term planning and strategy for their books of business in conjunction with the Program Supervisors.
Communication and climate setting through leaders
Ensuring leaders (and programs) have the resources they need to ensure their program(s) success
Effectively selecting, coaching, assessing and developing their leaders
Relationship building up, down and sideways (internally and externally) for the organization’s benefit
Developing and cultivating new business opportunities for the short- and long-term benefit of the organization.
Ensure direct reports work objectives tie with overall business strategy
Continual Coaching and development of leaders
Ensure performance assessments are utilized constructively to improve performance
Effectively balance task and resources among teams

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth
Ongoing, structured leadership development and growth opportunities