Operations Director, Enterprise Management Operating System - Evernorth - Remote

Cigna Healthcare•Illinois Work at Home, IL

2d•$144,200 - $240,400•Remote

About The Position

The Enterprise Management Operating System (eMOS) is a platform that equips our operations with structured practices and data-driven insights to lead effectively. It supports ongoing leadership development and enhances supervisor capabilities, enabling better outcomes for the ~30K users across Cigna. Within eMOS, there are four supporting functions: onboarding, tool development, sustainment, and training. The Operations Director is responsible for the daily oversight and management of these teams powering eMOS, as well as the forward-looking vision of where the platform should evolve. This role will work in collaboration with Product, Operations and Business leaders to understand the unique needs of the many organizations eMOS supports. This is a fully remote opportunity for candidates in select geographies. Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; St Louis, MO; and Scottsdale, AZ. Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for leading the eMOS organization day-to-day, defining the destination of the platform, and driving transformational change. The role will lead four separate teams within eMOS (onboarding, tool development, sustainment, and training). Each team is comprised of operations and business roles, supporting ~30K users across Cigna. This role will partner with many leaders across Cigna to drive improved operational efficiencies. Build new technology solutions that improve the platform experience and generate efficiencies. Act as a key thought partner for the executive stakeholders- provide strategic thought leadership and drive continuous improvement across all lines of business. Be an influential with key internal stakeholders to drive action and resolution to problems that impact the operations. Identifies opportunities for process/platform improvement and works with partners to implement broad and unique changes.

Requirements

Bachelor’s degree preferred; MBA preferred
8+ years of experience with business, operations or similar applicable experience
2+ years of people leadership experience is required
Experience leading a product development or project management function preferred
Demonstrated strategic acumen with the ability to plan and execute current and future platform design functionality
Comfort managing ambiguity and leading cross functional teams in a dynamic, matrix environment
Strong communication (oral and written), facilitation, and presentation skills to include engage with senior/executive leadership
Strong analytical and financial acumen
Proficient using MS Office software
If working at home occasionally or permanently, internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Daily oversight and management of the teams powering eMOS
Define the forward-looking vision and destination of the platform
Collaborate with Product, Operations, and Business leaders to understand unique needs
Lead four separate teams within eMOS: onboarding, tool development, sustainment, and training
Partner with many leaders across Cigna to drive improved operational efficiencies
Build new technology solutions that improve the platform experience and generate efficiencies
Act as a key thought partner for executive stakeholders, providing strategic thought leadership
Drive continuous improvement across all lines of business
Influence key internal stakeholders to drive action and resolution to problems impacting operations
Identify opportunities for process/platform improvement and implement broad and unique changes
Leverage a data-first approach to identify critical business trends and insights
Make specific actionable recommendations to the businesses eMOS supports
Work closely with data teams to understand critical operations, business, and other relevant data
Work closely with partner AI teams to identify opportunities to leverage new/additional analytical approaches
Think beyond 'tomorrow' to identify truly transformational opportunities for change
Distill work and insights into succinct, easily consumable decks for partners
Partner with Product, Technology, and Operations teams to develop a strategic roadmap for eMOS