Operations – Digital/Technical Product Manager Intern

USAA•San Antonio, TX

3d•Onsite

About The Position

The Operations – Digital/Technical Product Manager Internship is within the Digital and Omnichannel Servicing team in the Life Company’s operation organization. The team’s focus is to provide excellent Digital and Omnichannel experiences across mobile, web, conversational channels, etc. The service experience is not only essential for meeting all post-acquisition needs for the members but also a key part of retention and maintaining long-term relationships with the members. We take a data-driven approach and keep member satisfaction at the heart of every decision. You will be part of a team of Digital Product managers and get to work on key projects of key emphasis for our members and of strategic importance while working closely with stakeholders across the company. Our internship program encourages you to showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. The internship will be based at the USAA Corporate Headquarters in San Antonio, Texas. Interns offered full-time roles may have the opportunity to work out of one of USAA’s satellite locations.

Requirements

Must be pursuing a bachelor’s degree or higher from an accredited college or university, and plan to graduate after the final day of the internship.
Graduation date cannot be prior to August 13, 2027
Pursuing a bachelor’s degree or higher in Business, Data Analytics, Computer Science, Information Science.

Nice To Haves

Graduation date between August 2027 and June 2028
Experience in SQL, Web/App Development
Pursuing an MBA

Responsibilities

With direction/oversight, leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Under guidance, prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.
Assists team members to collaborate with necessary stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.
Acquires, maintains and applies developing knowledge of Technology, UX, Business, relevant experiences and processes, and an academic understanding of Product Management.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.