Operations Development Lead

Paper Transport • Town of Ledgeview, WI

9d

About The Position

The Operations Development Lead strengthens operational performance by developing people, improving processes, and building consistent training resources across the operations team. This role is a trusted resource for Driver Managers, Planners, and operations support staff, helping them build the skills, confidence, and knowledge needed to succeed. With a primary focus on operations training and development, the role supports fleet performance, consistent execution, and an improved driver and customer experience.

Requirements

• 2+ years of transportation or operations experience.
• Previous leadership, coaching, or mentorship experience.
• Strong understanding of fleet operations and the relationship between planning, driver management, and overall performance.
• Demonstrated ability to develop training materials, facilitate learning, and support employee development.
• Strong communication, interpersonal, and conflict resolution skills.
• Critical thinking and problem-solving skills, with the ability to make sound, data-informed decisions.
• Ability to influence and guide others while building trust and accountability.
• Strong organizational skills, including the ability to manage competing priorities and lead projects.
• A continuous improvement mindset focused on operational consistency, employee development, and business results.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Build and lead structured training programs, resources, and onboarding materials that strengthen operational knowledge and support employee development.
• Provide ongoing guidance and development to Driver Managers, Planners, and operations support staff to improve performance and build leadership capabilities.
• Standardize best practices, improve standard operating procedures (SOPs), and promote consistent decision-making across fleets.
• Identify skill gaps, coordinate development opportunities, and help new and existing team members build the skills needed to succeed.
• Serve as a go-to resource for day-to-day questions, assist with escalations, and provide backup support across fleets, including during leadership absences.
• Drive performance improvement by identifying trends and recommending opportunities to improve fleet utilization, engagement, and profitability.
• Support alignment between planning and driver management while helping team members navigate difficult conversations and resolve challenges effectively.
• Partner with operations leadership and other departments to implement process improvements and support broader business objectives.

Benefits

• Bonus plan eligibility up to 8% of salary.
• Medical, dental, and vision insurance.
• Employer contributions to a Health Savings Account (HSA).
• Company-paid life insurance.
• Short- and long-term disability coverage.
• Paid time off and company-paid holidays.
• Drive Your Wellbeing Program, including access to a third-party nurse partner at no cost, a Financial Counseling Program, and an Employee Assistance Program.
• Ongoing training and employee development opportunities.
• Education Assistance Program for master's degree programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree