OPERATIONS DATA ANALYST

Pinellas Suncoast Transit Authority•St. Petersburg, FL

About The Position

The Operations Data Analyst is responsible for developing, coordinating, and reporting on data-driven quality assurance and performance measurement programs to support daily operations across Transportation departments. This role performs complex analytical functions, leveraging a variety of computer-based tools and data sources to collect, analyze, and interpret operational data, identify trends, and provide actionable insights that enhance efficiency, effectiveness, and decision-making throughout the Operations Division.

Requirements

High School Diploma/GED required.
One year of experience in data analysis, business analysis, or quantitative reporting.
Strong experience in graphing data to display statistical data and trends.
Valid Florida Driver’s License.
Intermediate to advanced use of MS Excel, Word, Outlook, Access, and PowerPoint.
Statistical data analysis skills.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Interpersonal, customer service, and listening skills.
Adept at queries, report writing, and presenting findings.
Strong proficiency in Excel and data tools required, including V-Lookups, Pivot Tables, Math Functions, Linking, and Conditional Formatting.
Create accurate and visually effective spreadsheets, reports, and graphs that represent complex information in a clear way.
Conduct research, analyze findings, and prepare clear and concise reports and recommendations.
Establish and maintain effective working relationships with all levels of employees; maintain confidential information; prioritize work based on the ongoing demands of the department; prepare clear, concise and complete reports and correspondence; exercise initiative and work independently; operate a variety of office equipment and machines.
Follow written and oral instructions.
Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks.

Nice To Haves

Prefer a Bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, or Statistics.

Responsibilities

Compile, monitor, and prepare various operational and statistical data related to performance tracking, benchmarking, and scorecard tracking for the Transportation, Mobility, Safety/Security & Training, and Customer Service divisions of Operations.
Prepare statistical reports, graphs, spreadsheets, and forecasts, identifying specific performance metrics and trend analysis for each of the above-mentioned Operational divisions.
Assist in the preparation of data reports, training materials, presentations, publications, and other materials as needed by one of the above-mentioned divisions.
Data compilation will include but not be limited to the following: on-time performance (fixed), on-time performance (paratransit), missed trips (fixed), missed trips (paratransit), incidents (non-collision), incidents (injury), vehicle collisions, preventable incidents & preventable collisions, various incoming customer service calls & chats, customer service hold times, special plug bus trips, ridership trends (by route), security events, complaints (of all types), and absenteeism (of all types).
Schedule periodic audits of multiple databases to ensure accuracy and quality of information input by various transportation personnel.
Interpreting data and analyzing results using statistical techniques.
Perform data analysis to proactively identify potential problem areas or adverse trends requiring further investigation.
Monitor trends and create data-driven forecast models in order to establish departmental performance goals and benchmarking.
Maintain files for the purpose of providing complete and accurate documentation and staying prepared for all potential audits.
Participate in industry-related meetings, workshops, seminars, and conferences [as necessary] for the purpose of increasing self-education, gathering information, conveying information, networking, developing contacts, and representing the various divisions within Operations.
Develops and maintains clear instructional documents, templates, and standard operating procedures.
Recommend process improvements to increase efficiency and accuracy.
Performs other functions as assigned.