Operations Data Analyst

Concora Credit Inc. • Akron, OH

1d

About The Position

As our Operations Data Analyst, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The Operations Data Analyst will design, develop, and maintain operational reporting and workforce insights to ensure leadership has accurate, actionable data for effective decision-making. This role will analyze performance trends, identify variances, and provide data-driven recommendations to improve efficiency, effectiveness, and service quality. The ideal candidate is highly analytical, detail-oriented, and able to translate data into meaningful business insights. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

Requirements

• Bachelor’s degree or equivalent experience preferred
• Analytical experience, preferably in a production or call center environment
• Experience with data tools such as SQL, Databricks, Power BI, or similar platforms preferred
• Intermediate to advanced Excel skills and experience working with databases required
• Strong analytical, problem-solving, and organizational skills
• Ability to interpret data and communicate insights effectively
• Ability to work independently and collaboratively in a team environment

Responsibilities

• Develop, generate, and deliver operational reports using multiple data sources, translating findings into clear insights on performance trends and business outcomes
• Analyze service level & agent performance, staffing trends, and key operational metrics to identify risks and opportunities
• Investigate report variances and provide data-driven recommendations to improve efficiency, effectiveness, and quality
• Evaluate existing reporting processes and recommend enhancements to improve visibility and decision-making
• Partner with cross-functional teams, including DBAs, Finance, and Risk, to ensure data accuracy, alignment, and integrity across reporting systems
• Collaborate with internal stakeholders to understand reporting needs, provide analytical consultation, and support implementation of data-driven solutions
• Utilize data tools and query methodologies to transform, analyze, and validate data
• Audit workforce data, schedules, and system inputs to ensure accuracy and compliance with established guidelines
• Assist workforce management in maintaining agent schedules and monitoring real-time call center performance

Benefits

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• Tuition Reimbursement
• Flexible Spending Accounts
• Life and AD&D Insurance
• Long-Term Disability and voluntary Short-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree