Operations & Customer Service Assistant
About The Position
We are looking for a reliable Club Operations Assistant to help keep our Anytime Fitness DeMotte fitness community sparkling clean, welcoming, and running smoothly. This is a unique, split-responsibility role perfect for a self-motivated go-getter. Each day, you will spend 4 hours providing exceptional customer service and administrative support in the front office, and 2.5 hours executing rigorous facility cleaning to ensure our members have a world-class environment to train in. We offer a flexible but consistent schedule (Monday through Thursday) with two shift options depending on whether you prefer to clean before or after your office hours.
Requirements
- High-energy, organized individual who loves fitness and takes pride in a job well done.
- Reliable.
- Self-motivated go-getter.
- Coachability: You take feedback well and are eager to learn our proven sales and service processes.
- Resilience: You are comfortable with difficult or firm conversations and don't feel intimidated when you have to say "no" to a member request.
- Strong Work Ethic: You thrive in a fast-paced environment and prioritize getting things done over casual socializing.
- Passion for Fitness: You understand the power of a healthy lifestyle and want to influence others positively.
- Consistency: Able to commit to a fixed, reliable schedule Monday through Thursday.
Responsibilities
- Partner with the Club Manager to run an efficient, high-energy sales and front office.
- Warmly greet members, answer phones, make outbound calls, and assist with account management using our club software.
- Confidently handle member inquiries and hold boundaries firmly but politely (e.g., explaining club policies and contract terms).
- Inspire, motivate, and hold our members accountable to their fitness goals, keeping their quality of life at the center of everything you do.
- Maintain a "sparkling clean" facility by deep-cleaning bathrooms from top to bottom.
- Vacuum, sweep, and mop club flooring and high-traffic areas.
- Thoroughly wipe down, sanitize, and dust fitness equipment.
- Monitor, restock, and fill member spray bottles and gym supplies.
- Work efficiently and independently to maximize cleaning time without distraction.
Benefits
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
