Operations & Customer Service Assistant

Anytime Fitness•DeMotte, IN

7d•Onsite

About The Position

We are looking for a reliable Club Operations Assistant to help keep our Anytime Fitness DeMotte fitness community sparkling clean, welcoming, and running smoothly. This is a unique, split-responsibility role perfect for a self-motivated go-getter. Each day, you will spend 4 hours providing exceptional customer service and administrative support in the front office, and 2.5 hours executing rigorous facility cleaning to ensure our members have a world-class environment to train in. We offer a flexible but consistent schedule (Monday through Thursday) with two shift options depending on whether you prefer to clean before or after your office hours.

Requirements

Coachability: You take feedback well and are eager to learn our proven sales and service processes.
Resilience: You are comfortable with difficult or firm conversations and don't feel intimidated when you have to say "no" to a member request.
Strong Work Ethic: You thrive in a fast-paced environment and prioritize getting things done over casual socializing.
Passion for Fitness: You understand the power of a healthy lifestyle and want to influence others positively.
Consistency: Able to commit to a fixed, reliable schedule Monday through Thursday.

Responsibilities

Partner with the Club Manager to run an efficient, high-energy sales and front office.
Warmly greet members, answer phones, make outbound calls, and assist with account management using our club software.
Confidently handle member inquiries and hold boundaries firmly but politely (e.g., explaining club policies and contract terms).
Inspire, motivate, and hold our members accountable to their fitness goals, keeping their quality of life at the center of everything you do.
Maintain a "sparkling clean" facility by deep-cleaning bathrooms from top to bottom.
Vacuum, sweep, and mop club flooring and high-traffic areas.
Thoroughly wipe down, sanitize, and dust fitness equipment.
Monitor, restock, and fill member spray bottles and gym supplies.
Work efficiently and independently to maximize cleaning time without distraction.