Operations Core Project Lead Analyst

Citi • Tampa, FL

3d • Hybrid

About The Position

Citibank, N.A. seeks an Operations Core Project Lead Analyst for its Tampa, FL location. This role involves working with business requirements of securities settlement and asset servicing operations, as well as various related projects. The analyst will resolve issues related to system enhancements and developments, handle upgrades, security measures, and performance optimization to improve efficiency and user experience. Responsibilities include reconciling and processing positions related to Citi’s Corporate Actions events (dividends, stock splits, rights, bonus issues), coordinating communications for Corporate Actions and Proxy events, and providing operational and testing support to users on main systems. The role requires applying expertise during all project stages (initiation, definition, construction, validation, testing, implementation, handover), including regression, performance, and security testing. The analyst will also set client expectations, anticipate and track operational and tactical risks, clarify and track requirements and issues, remove barriers, resolve minor project issues, and escalate as needed. Performing test planning, test case creation, test execution, performance testing, and User Acceptance testing support are key duties. The role emphasizes efficiently deploying, operating, and maintaining systems and procedures with a focus on people, processes, and platforms. A telecommuting/hybrid work schedule may be permitted.

Requirements

• Bachelor’s degree, or foreign equivalent, in Business Administration, Finance, or a related field, and six (6) years of experience in the job offered or in a related occupation identifying and resolving issues related to system or process enhancements.
• Six (6) years of experience must include: Building and troubleshooting Jira and Confluence automation workflows, including identifying, documenting, and implementing process enhancements to eliminate repetitive manual tasks.
• Six (6) years of experience must include: Documenting user journeys and driving improvements to Jira-based solutions, including planning and execution of Agile sprints.
• Six (6) years of experience must include: Handling end-to-end planning and execution of projects using Agile methodologies.
• Six (6) years of experience must include: Performing reconciliation and exception management in financial operations environments, including analyzing transaction breaks, resolving data discrepancies, and improving exception handling processes through structured tools and controls.
• Six (6) years of experience must include: Documenting and optimizing full process workflows for both cash and securities settlements, including gap analysis, stakeholder feedback collection, and implementation of workflow improvements.

Responsibilities

• Work with business requirements of securities settlement and asset servicing operations as well as various projects related to the business.
• Resolve issues related to system enhancements and developments.
• Handle upgrades, security measures, and performance optimization to enhance overall efficiency and user experience.
• Reconcile and process positions related to Citi’s Corporate Actions events such as dividends, stock splits, rights, and bonus issues.
• Coordinate communications, notifications, and postings for Corporate Actions and Proxy events.
• Provide effective operational and testing support to users across the region on the main systems that are centralized for storing and managing critical information, data and processes.
• Apply expertise to operations and businesses during initiation, definition, construction, validation, testing, implementation, and handover stages of projects such as regression, performance and security testing for validation of functionality and data integration.
• Set client expectations and anticipate operational and tactical risks and track them.
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues, and escalate unsolvable project issues as necessary.
• Perform test planning, test case creation, test execution, performance testing and providing User Acceptance testing support.
• Efficiently deploy, operate, and maintain all systems and procedures with a focus on people, processes, and platforms.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level