Operations Coordinator
About The Position
Operations Coordinator – Behavioral Health Programs Job Responsibilities Program Support & Coordination Coordinate daily operations across MHSB, IIH, CSA, Parent Aid, and additional assigned programs. Assist with caseload assignment logistics, staff scheduling, and service coordination. Track service authorizations, expirations, assessments, treatment plans, progress notes, and compliance deadlines. Monitor referrals and ensure timely outreach and assignment. Collaborate with leadership to maintain workflow efficiency. Documentation & Compliance Oversight Verify documentation accuracy and completeness. Assist staff with documentation processes to maintain compliance. Maintain tracking systems for renewals and required certifications. Support preparation for audits and compliance reviews. Staff & Client Support Serve as point of contact for program staff needing operational support. Communicate effectively with individuals, families, guardians, and community partners. Coordinate service team meetings and collaboration with external agencies. Assist with structured visit calendars and goal-tracking tools. Operational & Administrative Duties Maintain organized digital and physical records. Generate reports on caseload activity, compliance, and service utilization. Support onboarding and documentation training for new team members. Recommend workflow improvements to increase efficiency and quality. Coordinate transportation logs, mileage reconciliation, and appointment scheduling.
Requirements
- QMHP certification/eligibility as defined by DBHDS.
- Experience in MHSB, IIH, CSA, Parent Aid, or similar programs.
- Strong organizational, multitasking, and communication skills.
- Proficiency with EHR systems and Microsoft Office.
- Ability to maintain professionalism, confidentiality, and sound judgment.
Nice To Haves
- Experience coordinating operations across behavioral health programs.
- Familiarity with PIMSY or other behavioral health EHR systems.
- Knowledge of DBHDS, CSA, Medicaid/DMAS regulations.
Responsibilities
- Coordinate daily operations across MHSB, IIH, CSA, Parent Aid, and additional assigned programs.
- Assist with caseload assignment logistics, staff scheduling, and service coordination.
- Track service authorizations, expirations, assessments, treatment plans, progress notes, and compliance deadlines.
- Monitor referrals and ensure timely outreach and assignment.
- Collaborate with leadership to maintain workflow efficiency.
- Verify documentation accuracy and completeness.
- Assist staff with documentation processes to maintain compliance.
- Maintain tracking systems for renewals and required certifications.
- Support preparation for audits and compliance reviews.
- Serve as point of contact for program staff needing operational support.
- Communicate effectively with individuals, families, guardians, and community partners.
- Coordinate service team meetings and collaboration with external agencies.
- Assist with structured visit calendars and goal-tracking tools.
- Maintain organized digital and physical records.
- Generate reports on caseload activity, compliance, and service utilization.
- Support onboarding and documentation training for new team members.
- Recommend workflow improvements to increase efficiency and quality.
- Coordinate transportation logs, mileage reconciliation, and appointment scheduling.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
