Operations Coordinator

National Health Law Program • Chapel Hill, NC

12d • $67,295 - $71,502 • Hybrid

About The Position

NHeLP is seeking a driven and highly motivated Operations Coordinator to support the organization’s day-to-day operations and provide as-needed support in the Chapel Hill office. The Coordinator will work closely with the Operations Manager on a wide range of operational functions—including administrative systems, technology support, process coordination, and office logistics—helping to ensure smooth and efficient organizational operations across all three NHeLP offices. The Coordinator will also dedicate a portion of their time to assisting the Sr. Director of People & Culture with key human resources duties. These responsibilities include supporting hiring and recruitment processes, scheduling and screening candidates, assisting with onboarding and offboarding, and maintaining HR records and workflows. This blended role offers an opportunity to build expertise in both organizational operations and people-centered HR practices within a mission-driven nonprofit environment. We seek someone with a passionate commitment to health care and civil rights who thrives in a fast-paced, collaborative environment. The ideal candidate will be flexible, proactive, resourceful, and able to engage with staff at all levels of the organization. This role requires outstanding organizational and time-management skills, the ability to manage multiple projects and deadlines, and strong professional judgment in prioritizing tasks and handling sensitive information.

Requirements

• Associate’s degree or an equivalent combination of education and experience.
• At least 2 years of experience supporting administrative, operations, or coordination functions in a professional setting.
• Proficiency with basic organizational technology, including Microsoft Office Suite, Google Workspace, and Adobe (or similar software), with a willingness and ability to learn new systems.
• Strong written and verbal communication skills, with the ability to interact professionally with staff at all levels.
• Demonstrated ability to work independently, exercise sound judgment, and solve problems proactively.
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to handle sensitive situations and maintain confidentiality with professionalism.
• Ability to clearly explain processes, share updates, and communicate effectively with team members and partners.
• At least one year of experience with project management, including the ability to take proactive ownership of tasks and workflows.
• Excellent organizational skills and strong attention to detail.
• Ability to exercise independent judgment and make thoughtful recommendations.
• Strong time management skills, with a proven ability to meet deadlines and adapt to shifting priorities.
• Ability to function well in a high-paced and occasionally high-pressure environment.
• A basic understanding of business operating procedures and systems, including the use of cloud-based filing or document management tools.

Nice To Haves

• Previous experience working in a nonprofit organization or mission-driven/legal environment is a plus.
• Proficiency in project management tools such as Asana (or comparable software).
• Experience supporting human resources or recruitment processes, such as scheduling, onboarding, or candidate coordination.
• Experience coordinating office logistics or working with external vendors.

Responsibilities

• Act as liaison between the Operations Team and an assigned NHeLP internal team to ensure smooth access to operational support and resources.
• Reconcile credit card expense logs and support staff with submitting reimbursement tickets to the Finance Team.
• Utilize NHeLP’s project management tool (Asana) to manage responsibilities and ensure timely responses to approvals, requests, and document reviews.
• Provide basic IT support, including simple troubleshooting, answering general tech questions, scheduling with IT consultants, assisting with software updates, and processing equipment releases or purchases.
• Support webinar coordination, including setup, technical assistance, and MCLE processing for California webinars.
• Contribute to the MCT Newsletter by tracking key dates and formatting content.
• Process Operations tickets, including purchases, travel coordination, and vendor support.
• Provide backup support to the Operations Team as needed.
• Work closely with the Operations Manager to improve operational efficiencies and strengthen collaboration across offices and teams.
• Support recruitment and hiring activities, including posting job announcements, reviewing applications, screening candidates, and scheduling interviews.
• Assist with onboarding and offboarding tasks, including preparing materials, coordinating technology access, and updating relevant systems.
• Maintain HR-related administrative systems, including shared inboxes, personnel files, tracking forms, and digital workflows.
• Support the creation and maintenance of HR-related documentation, such as organizational charts, directories, and onboarding materials.
• Provide general administrative support to the Sr. Director of People & Culture for projects, research, scheduling, and communications.
• Ensure confidentiality and sensitivity when handling employee information and HR processes.
• Schedule internal and external meetings as needed, including calendar management and setting up Zoom events.
• Assist with special projects, including editing documents, drafting communications, compiling research for presentations, and creating slide decks.
• Support Listserv administration, including maintaining agreements, adding/removing members, and updating the TA Database.
• Manage supply needs for the Chapel Hill office.
• Coordinate with vendors to support office services (e.g., copier servicing, internet support).
• Liaise with property management regarding building logistics, including fire drills, maintenance issues, and outages.
• Assist the Operations Manager in maintaining an inventory of office equipment such as monitors, docking stations, accessories, and conference room technology.

Benefits

• Generous benefits are available, including employer-paid medical, dental, life, and disability insurance, pre-tax savings plans, and a retirement savings opportunity.
• NHeLP also offers generous paid time off, including holidays, sick time, family and medical leave for eligible employees, 150 hours (20 days) of vacation per year, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees