Operations Coordinator (Part-Time)

Ashley Furniture Industries•Arcadia, WI

4d•Onsite

About The Position

The Operations Coordinator – Transportation plays a crucial role in overseeing transportation operations, ensuring timely deliveries, and optimizing efficiency between the distribution center and transportation partners. This position coordinates transportation logistics, monitors delivery performance, and collaborates across departments to ensure seamless order fulfillment. The Operations Coordinator serves as a key liaison between internal teams and external transportation providers, managing documentation, optimizing routes, and troubleshooting issues to minimize disruptions and enhance operational efficiency.

Requirements

High school diploma or GED equivalent required
Experience in customer service, logistics, supply chain management, or transportation coordination, including managing orders, transportation, and inventory
Strong organizational skills to manage multiple tasks, prioritize effectively, and meet deadlines with exceptional attention to detail
Excellent oral and written communication skills, with the ability to communicate effectively with both internal teams and external transportation partners
Proven problem-solving ability and capacity to troubleshoot issues and make quick, informed decisions to keep transportation and deliveries on track
Proficiency in using logistics software, ERP systems, or TMS (Transportation Management Systems), with the ability to quickly learn new tools as needed
Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Ability to work independently in a fast-paced environment with minimal supervision
Strong customer service orientation with focus on meeting delivery commitments
Availability to work Saturday and Sunday, 6:00 AM - 3:00 PM

Nice To Haves

Associate's degree in Logistics, Supply Chain Management, Business Administration, or related field
2+ years of experience in transportation coordination or logistics operations
Experience with SAP, Manhattan, or similar enterprise systems
Knowledge of DOT regulations and transportation compliance requirements
Familiarity with freight management, load planning, and carrier selection processes
Experience in furniture, retail, or manufacturing distribution environments
Understanding of warehouse operations and inventory management principles
Lean or Six Sigma exposure with focus on process improvement

Responsibilities

Coordinate Transportation Logistics: Manage and schedule transportation activities to ensure timely and accurate deliveries from the distribution center to customers and retail locations
Track Performance: Monitor delivery schedules, track transportation performance metrics, and resolve any issues to ensure goods arrive on time and in good condition
Collaborate Across Departments: Work closely with internal teams, including inventory management, warehouse operations, and customer service, to ensure seamless coordination and timely order fulfillment
Manage Documentation: Handle transportation-related paperwork and ensure compliance with all regulations, including shipping documents, bills of lading, proof of delivery, and safety protocols
Optimize Routing: Work with drivers and third-party transportation providers to optimize delivery routes, improve efficiency, and reduce transportation costs
Troubleshoot Transportation Issues: Resolve transportation or scheduling issues quickly and effectively to minimize disruptions to delivery operations and customer satisfaction
Suggest Process Improvements: Identify opportunities for process improvements in transportation coordination and suggest changes to enhance efficiency, reduce costs, and improve service levels
Carrier Communication: Maintain regular communication with carriers, drivers, and logistics partners to ensure alignment on schedules, performance expectations, and service standards
System Management: Utilize Transportation Management Systems (TMS), ERP systems, and logistics software to track shipments, manage schedules, and generate reports
Performance Reporting: Generate and analyze reports on transportation metrics including on-time delivery rates, carrier performance, and cost per shipment
Safety Compliance: Ensure all transportation activities comply with DOT regulations, safety standards, and company policies