Operations Coordinator (part-time)

Winter Dent Company•Jefferson City, MO

9d•Onsite

About The Position

The Operations Coordinator plays a critical role in supporting the agency's internal operations. The ideal candidate will be passionate about customer service and don't mind being in the background supporting the client-facing team, have a passion for organization, streamlining processes and workflows, creating efficiencies, solving problems, and coming up with creative solutions to operational challenges.

Requirements

Proven experience in roles that require multi-tasking, high attention to detail, organization, and emphasis on confidentiality
Demonstrated ability to effectively communicate, build meaningful connections, and calmly de-escalate situations of frustration
Comfortable taking initiative to solve problems
Comfortable working independently and as a member of a team
Strong and unwavering commitment to client confidentiality
Client-first mentality and committed to excellence, integrity, and professionalism
Maintain positive and ethical relations with all professional contacts
Demonstrate commitment to maintaining industry knowledge, including staying up to date on latest trends and changes
Willing to help someone in need and believe the success of the team is more important than the success of the individual
Prioritize minimizing E&O exposure for yourself and your team

Nice To Haves

Passionate about customer service
Don't mind being in the background supporting the client-facing team
Passion for organization, streamlining processes and workflows, creating efficiencies, solving problems, and coming up with creative solutions to operational challenges

Responsibilities

Provide day-to-day technical support and assist with new technology implementation.
Manage carrier logins, EPIC downloads, system communications, and related troubleshooting.
Communicate EPIC outages, coding updates, reminders, and other system-related information.
Maintain equipment inventory, asset tagging, and ongoing tracking.
Manage keys and parking.
Support building maintenance needs in collaboration with the Front Desk Coordinator.
Manage policy downloads and items in suspense.
Support workforce scheduling, office closures, holidays, summer Fridays, events, and related communications, in collaboration with Front Office Coordinator.
Support coordination of office food and supply needs in collaboration with the Front Office Coordinator.
Support quality control initiatives and process improvements.
Assist with developing and maintaining client feedback mechanisms.
Create and distribute quarterly continuing education opportunities.
Provide miscellaneous administrative and operational support as needed.