Operations Coordinator, Petroleum

Intertek

2d•Onsite

About The Position

Intertek is seeking an Operations Coordinator to support its Caleb Brett Cargo & Analytical Assessment business at the Chelsea, Massachusetts facility. The role communicates with internal and external clients to help ensure services are delivered accurately. Intertek Caleb Brett provides cargo inspection and analytical assessment services to the oil and gas, chemical, and other commodities markets. The coordinator oversees customer job nominations and assignments, acts as a primary customer liaison, maintains accurate job records, and coordinates information among clients, inspectors, laboratories, and other parties. The role also reviews client instructions for operational or compliance concerns, helps prepare final reports, supports business development activities, and may perform limited dispatch duties. The position includes supervisory responsibilities for conducting annual performance reviews. The regular schedule is 8 a.m. to 5 p.m. EST, Monday through Friday, with participation in an on-call weekend rotation. The position is onsite at the Chelsea, MA facility. The stated base salary range is $70,000 to $76,960.

Requirements

At least two years of experience in an inspection company.
Solid understanding of contract basics.
Strong knowledge of petroleum and chemical inspection procedures, commodity testing, and the importance of quality data.
Familiarity with client business needs related to the services provided.
Willingness to travel.
Valid driver’s license and reliable driving record.

Responsibilities

Oversee job nominations and assignments from designated customers for a branch or area.
Serve as a primary customer liaison, handle job nominations, resolve issues, make decisions, manage receivables, and maintain accurate records for billing and dispute resolution.
Log service requests, assign unique identifiers, and maintain comprehensive job records.
Review client instructions, identify operational or compliance issues, and work with relevant parties to resolve conflicts.
Communicate with clients about their needs, coordinate with appropriate Intertek personnel, and notify Corporate Contract Administration of contractual concerns.
Coordinate information among parties involved in job assignments to support timely and efficient service delivery.
Gather information from inspectors and laboratories and compile final reports for publication.
Maintain knowledge of Intertek locations and service capabilities to support appropriate resource allocation.
Collaborate with corporate business development on marketing plans, attend customer visits, and represent the branch and company positively.
Perform non-discretionary duties, including dispatching, when necessary and for no more than 25% of total work time.
Conduct annual performance reviews in line with supervisory responsibilities.