Operations Coordinator, Petroleum

Intertek•Chelsea, MA

3d•$70,000 - $76,960•Onsite

About The Position

Intertek is seeking an Operations Coordinator to support its Caleb Brett Cargo & Analytical Assessment business at its onsite Chelsea, Massachusetts facility. The role supports accurate service delivery by communicating with internal and external clients and coordinating customer job assignments, records, information, and reports. It calls for a strong work ethic, business acumen, excellent customer service, dependability, organization, and the ability to set priorities. The schedule is 8 a.m. to 5 p.m. EST, Monday through Friday, with participation in an on-call weekend rotation. The stated salary range is $70,000 to $76,960. Benefits include medical, dental, vision, life and disability insurance, a 401(k) with company match, vacation and sick time (PTO), and tuition reimbursement. Intertek Caleb Brett provides cargo inspection and analytical assessment services to the oil and gas, chemical, and other commodities markets. This position may also include supervisory responsibilities, such as conducting annual performance reviews. Occasional nondiscretionary dispatching duties are limited to no more than 25% of total work time.

Requirements

At least two years of experience in an inspection company.
Solid understanding of contract basics.
Strong knowledge of petroleum and chemical inspection procedures, commodity testing, and the importance of quality data.
Familiarity with client business needs related to the services provided.
Willingness to travel.
Valid driver's license and reliable driving record.

Responsibilities

Oversee job nominations and assignments from specific customers for a designated branch or area.
Serve as the primary customer contact for job nominations, issue resolution, and decisions; manage receivables and maintain accurate job records for billing and dispute resolution.
Log service requests, assign unique identifiers, and maintain comprehensive records for each job.
Review client instructions, identify operational or compliance issues, and work with relevant parties to resolve conflicts.
Communicate with clients about their needs, connect them with appropriate Intertek personnel, and notify Corporate Contract Administration of contractual concerns.
Coordinate information among parties involved in job assignments to support timely and efficient service delivery.
Gather data from inspectors and laboratories and compile final reports for publishing.
Maintain awareness of Intertek locations and service capabilities to support appropriate resource allocation.
Collaborate with corporate business development on marketing plans, attend customer visits, and represent the branch and company positively.
Perform nondiscretionary dispatching duties when necessary, for no more than 25% of total work time.
Conduct annual performance reviews in line with supervisory responsibilities.