Operations Coordinator - Short Hills

Richemont•Short Hills, NJ

5d•$28 - $30

About The Position

The Operations Coordinator contributes to the boutique’s commercial success by upholding Cartier’s compliance standards and achieving operational excellence. In a dynamic, collaborative environment, this role manages day-to-day boutique processes and provides administrative support for transactional activities, financial compliance, logistics, inventory control, and implementation of policies and procedures. The position supports boutique operations, inventory and product handling, transactions, audits, supplies, care services, and coordination with management and client-facing teams. It also contributes to a positive, effective boutique environment, shares operational best practices, and supports special projects as needed.

Requirements

Excellent computer skills and ability to use technology.
MS Office experience required.
Must be available to work retail hours, including weekends, and travel for trainings as needed.
Ability to work in a fast-paced, evolving environment.
Excellent analytical, organizational, and interpersonal communication skills.
Strong understanding of internal and external client service needs and priorities.
Ability to frequently move packages and products.
Strong attention to detail and ability to handle multiple tasks accurately and precisely.
Collaborative approach and ability to foster a united work environment with a can-do attitude.
Intellectual curiosity and passion for learning.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Additional language skills.
Previous operations experience in luxury retail, service, or hospitality.
SAP knowledge.

Responsibilities

Ensure proper understanding and execution of Cartier policies and procedures, and promote compliance across the boutique team.
Coordinate efficient opening and closing procedures.
Manage product movement into, out of, and within the boutique, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
Handle products with care and follow appropriate packing, shipping, and receiving procedures, particularly for high-value creations.
Monitor financial aspects of boutique sales and ensure daily transactions and paperwork are submitted accurately and on time.
Support transactional flows, including ecommerce, to help ensure efficient operations and a seamless client experience.
Coordinate daily, weekly, and monthly inventory counts and stock movements in preparation for annual inventory.
Maintain Cartier standards in the boutique environment, including maintenance, vendor coordination, tools, technology, and equipment.
Manage boutique supply inventory and replenishment for sales, hospitality, and back-of-house areas; coordinate ordering and support Lean/5S storage organization.
Assist with care service responsibilities, including client repair flow, reports, and monthly inventory and reconciliation.
Support boutique audits and partner with management to implement and execute action plans.
Participate in boutique setup and breakdown for opening and closing as needed.
Partner effectively with boutique management and peers, using strong communication and problem-solving skills.
Assist with special projects and consistently reach and aim to exceed KPIs.
Develop knowledge of Cartier’s heritage and values, stay current on industry and competitive news, and share operational best practices with regional and network peers.
Uphold Cartier standards in professional appearance, manner, and demeanor, and contribute to a collaborative and productive boutique environment.
Help improve operational processes, organization, and workflow; collaborate with management to provide ideas and solutions to client-facing teams.
Take on transversal duties beyond everyday responsibilities as needed, share feedback and information transparently, embrace diverse perspectives, and participate in the network Operations community.