Operations Coordinator

Essential Services LLC•McMinnville, OR

5d•Onsite

About The Position

At Essential Services LLC, we are more than a provider agency. We empower individuals with intellectual and developmental disabilities by connecting them with qualified Direct Support Professionals (DSPs) who provide personalized, in-home and community-based support. Our Operations team ensures that staffing, scheduling, and communication are aligned to deliver consistent, high-quality services. This is a full-time, in-office position, Monday through Friday from 9:00 AM to 5:00 PM. As an Operations Coordinator, you are responsible for coordinating staffing, scheduling, and daily operational functions to ensure services are delivered efficiently and without disruption. You will work closely with staff, internal teams, and leadership to maintain coverage, support onboarding, and respond to real-time operational needs. This role requires strong organization, attention to detail, and the ability to make decisions quickly in a fast-paced environment. You will play a key role in ensuring services remain consistent, accurate, and responsive to changing needs.

Requirements

Experience in scheduling, logistics, coordination, or operations-based roles
Background in healthcare, social services, or a related field
Experience managing multiple priorities in a fast-paced environment
Strong attention to detail in documentation, data tracking, or administrative work
Demonstrated clear and professional communication skills when managing a high volume of correspondence.
Demonstrated ability to make decisions and problem-solve independently
Proven ability to stay organized and maintain accuracy under pressure

Responsibilities

Create and maintain staff schedules to ensure consistent service coverage
Adjust schedules in response to absences, changes, or evolving service needs
Monitor staffing levels and address gaps to maintain continuity of services
Collaborate with internal teams to support staffing alignment and workforce needs
Assist with onboarding coordination and serve as a point of contact for staff
Maintain accurate and up-to-date staff information in internal systems
Support staff with scheduling and general operational questions
Maintain accurate records of schedules, changes, and operational updates
Support administrative processes, including documentation and data tracking
Ensure records are organized, accessible, and aligned with compliance expectations
Monitor service delivery to ensure client needs are being met
Identify gaps in coverage or service and communicate needed adjustments
Collaborate with internal teams to maintain quality and continuity of care
Maintain clear, professional communication with staff and internal teams
Provide timely updates regarding scheduling and operational changes
Work collaboratively to improve workflows and operational efficiency
Respond to callouts, schedule conflicts, and unexpected changes in real time
Take initiative to resolve issues quickly and maintain operational stability
Prioritize tasks effectively in a dynamic environment