Operations Coordinator

Dent Wizard • West Palm Beach, FL

1d • Onsite

About The Position

The Operations Coordinator at Dent Wizard is responsible for coordinating day-to-day operations at a fixed customer location. This role ensures smooth service delivery, accurate invoicing, workflow efficiency, and a positive customer experience. The coordinator provides operational support without direct people management, serving as a critical link between technicians, customers, and operations leadership. Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products, with operations in 43 states, repairing 2.5 million vehicles annually, and employing over 3,000 skilled individuals. The company prides itself on its values of Integrity, Innovation, Customer Devotion, and Excellence.

Requirements

• Minimum 2 years of experience in a customer-facing, service coordination, operations, or support role
• Experience working in fast-paced, service-based organizations where responsiveness, communication, and follow-through are critical
• Strong organizational and multitasking skills
• Ability to thrive in a technology-driven environment where systems, tools, and processes are continually evolving

Responsibilities

• Coordinate daily vehicle flow through the reconditioning process
• Track and prioritize work-in-process to maximize efficiency
• Execute new vehicle inspections and lead lot walks to identify work
• Ensure services are delivered according to customer requirements and schedules
• Perform quality checks throughout the service process
• Participate in QBRs for designated customers
• Transport vehicles to ensure proper flow in the shop
• Oversee invoicing accuracy, collection, and timeliness
• Consolidate work orders and resolve discrepancies
• Support order-to-cash processes and issue escalation
• Maintain accurate operational records
• Serve as a key point of contact for customer communication
• Provide status updates and address service concerns
• Escalate pricing or service issues appropriately
• Identify value-added solutions to support customer needs
• Maintain awareness of environmental, safety, and health standards
• Support compliance with Dent Wizard policies and procedures
• Ensure work areas remain organized and compliant
• Support onboarding and orientation of new employees at the site
• Reinforce Dent Wizard's core values and service standards
• Participate in field communications and site meetings as needed
• Other duties as assigned

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401k match (50% on the dollar up to 7% of employee contribution)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed