Operations Coordinator

CSM Careers • Minneapolis, MN

6d • $26 - $30

About The Position

The Operations Coordinator fulfills a crucial role in ensuring the efficient functioning of day-to-day operations of the ProTech maintenance service team at CSM. This position serves as the main contact for service-related needs from commercial tenants, property managers, residential managers, hotel managers and other internal and external customers. The Operations Coordinator is primarily responsible for receiving ProTech maintenance work orders, coordinating schedules, and providing administrative support to the ProTech maintenance team. Additionally, the Operations Coordinator is responsible for understanding the administrative duties of the ProTech Operations Manager and occasionally supporting Commercial Property Managers.

Requirements

• High school diploma or GED required.
• Three (3) to five (5) years of work experience in customer service, administrative work and problem solving.
• Detail-oriented with strong verbal and written communication skills.
• Able to communicate and coordinate with individuals at all levels within and outside the organization.
• Proficient in word processing and spreadsheet software such as Microsoft Word and Excel.
• Able to manage multiple priorities.

Nice To Haves

• Maintenance knowledge or experience is preferred, but not required.

Responsibilities

• Gather information from customers regarding work orders, schedule ProTech maintenance technicians, communicate with customers, enter accurate billing rates, verify equipment and supplies, and initiate billing.
• Maintain the work order and billing software database known as Facility Manager.
• Assist Operations Manager and plan all activities and schedules for the ProTech maintenance team .
• Provide timely, professional and positive communication to tenants, property managers and maintenance team on service work orders.
• Maintain accurate records of company vehicles, tools, equipment and trailers.
• Assist Operations Manager when preparing bids for repairs and reconciling jobs and/or construction projects.
• Maintain HVAC maps for each customer.
• Reconcile credit card statements on a monthly basis.
• Utilize GPS tracking software to verify location of maintenance team and to ensure fleet personnel efficiency .
• Process customer credit card payments and accurately post all forms of payment, including checks, credit cards, and ACH transactions, to customer ledgers.
• Facilitate the collection of payments from both internal and external customers, ensuring timely and accurate application.
• Support Commercial Accountant on various tasks.
• Develop and maintain professional relationships with internal and external customers through effective and timely communication, including verbal (in person, over the phone) and written (email, text).
• Inform the Operations Manager of any significant problems or issues that require immediate attention.
• Coordinate team meetings and outings.
• Assist the commercial department with various administrative projects .
• Enter and submit service information to the Legal department for ProTech related contracts.
• Responsible for effective self/workload management.
• Foster collaboration and a positive and professional work environment, living CSM’s Values .
• Attend all mandatory department and company meetings .
• Adhere to all CSM Standard Operating Procedures.

Benefits

• CSM offers a comprehensive benefits package to all eligible regular full-time employees, designed to support the health, well-being, and financial security of our employees.
• Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short-term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, voluntary benefits, time-off, generous hotel discounts and more!
• For benefits offered to regular part-time or on-call employees, please email [email protected] .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED