Operations Coordinator 8am-4:30pm $24-29.50 (Full Time)

Vitalia Active Adult Community at North Royalton•North Royalton, OH

3d•$24 - $30•Onsite

About The Position

The Operations Coordinator will serve as the "First Face" of the community, acting as the welcoming host and providing exceptional customer service. This role is also the "Go-To Guide" for answering questions from residents, vendors, guests, and employees via various communication channels. Additionally, the Operations Coordinator will be an "Exceptional Assistant" to the administrative team, ensuring timely and professional handling of calls and emails. The role also involves being an "Accurate Accountant" by tracking resident occupancy, managing accurate resident billing, and correctly applying payments and credits.

Requirements

At least eighteen (18) years of age.
High school diploma, or equivalent.
Ability to read, write, understand, and communicate in English at a minimum of 12th grade proficiency.
Experience in handling bookkeeping and knowledge of basic accounting with an ability to adhere to the company’s accounting policies.
Proficient at Microsoft Word, Excel, Outlook, and Google Docs.
Clear verbal and written communication skills, with attention to detail.
Ability to follow written and verbal directions and apply practical solving skills if needed.
Positive and energetic attitude.
Professional in appearance and conduct.
Ability to frequently lift and/or move items up to 25 pounds.
Must be criminally cleared.
Good health and physically and mentally capable of performing assigned tasks.
Health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment.
Must test free from pulmonary tuberculosis at time of health screening.
Position requires standing, walking, bending, kneeling, and stooping most of the day.
Sedentary periods of one to three hours are also required.
Ability to retrieve items from storage, including overhead bins or cabinets.

Responsibilities

Serve as the welcoming host and provide exceptional customer service as the first point of contact for visitors.
Answer or find answers to questions from residents, vendors, guests, or employees via in-person, telephone, or email.
Assist the administrative team with assigned tasks.
Ensure phone calls and emails are answered in a timely and professional manner.
Track resident occupancy.
Ensure accurate resident billing.
Correctly apply payments and credits to resident accounts.

Benefits

Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.
Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)
Disability insurance (Full Time)
Employee assistance program
Weekly Employee Recognition Program
Life insurance (Full Time)
Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)
Tuition Reimbursement (after 90 days for FT AND PT employees)
Employee Referral Program (FT, PT, and PRN)
Complimentary meal each shift (FT, PT, and PRN)
Daily Pay Option
Direct Deposit