Operations Coordinator - Flower Mound

THRIVE BEHAVIOR CENTERS LLC•Flower Mound, TX

1d•$50,000 - $0•Onsite

About The Position

Thrive Behavior Centers is looking for an Operations Coordinator to help keep one of our ABA therapy centers running smoothly, efficiently, and with the culture and level of service our employees and families deserve. This is more than a scheduling or administrative role. You’ll be the operational problem-solver for your center—helping staff stay on track, managing schedules and supplies, troubleshooting day-to-day issues, coordinating repairs, supporting systems and processes, and making sure the details don’t fall through the cracks.

Requirements

Bachelor's degree in Business, Applied Behavior Analysis, Psychology, Healthcare Administration, or a related field preferred/required.
Registered Behavior Technician (RBT) certification.
CPR certification.
Ability to successfully pass required background checks.
Previous operations experience in an ABA center, healthcare, medical, or similarly fast-paced service environment.
Experience working with insurance company portals.
Experience with CentralReach or similar healthcare/EHR platforms.
Experience with HRIS and business management systems.
Experience with Microsoft Office 365, including SharePoint Excel, Word, Forms, List, and Planner.
Experience with CentralReach, Zoho CRM, Zoho Projects, and Paycom.
Strong Excel skills and comfort working with data, spreadsheets, and operational reports.
Strong overall technology skills and the ability to quickly learn new systems and software.
Highly detail-oriented
A strong problem solver
An excellent communicator
Organized and able to manage multiple priorities
Confident making decisions and using good judgment
Professional, dependable, and trustworthy
Comfortable taking initiative and owning responsibilities
Strong at building relationships and working with different teams
Able to lead through influence and serve as a positive example for others
Comfortable communicating with employees, families, vendors, and business partners
Able to write clear, concise emails and documentation
Comfortable facilitating meetings and giving presentations
Flexible and able to adapt when priorities change
Someone who genuinely enjoys figuring things out and getting things done

Responsibilities

Manage daily staff and client schedules, including call-outs, late arrivals, early departures, time-off requests, and cancellations.
Monitor staff hours and scheduling to ensure company guidelines and minimum guaranteed hours are met.
Help optimize schedules and staffing to keep the center operating efficiently.
Answer inbound calls and make sure questions and requests are followed through to resolution.
Identify operational issues and take initiative to find solutions.
Serve as a resource for staff regarding insurance, scheduling, service delivery, and clinician billing questions.
Understand TBC policies and procedures and communicate them clearly to employees and families.
Work cross-functionally with Clinical, HR, Admissions, Billing, and Operations teams to resolve issues and keep things moving.
Provide CentralReach support related to scheduling, documentation, and system questions.
Work with Microsoft Office 365, Excel, Zoho CRM, Zoho Projects, HRIS platforms, and other technology used to support center operations.
Maintain accurate electronic asset records and coordinate equipment transfers, repairs, and other technology needs.
Use technology and data to improve organization, efficiency, and follow-through.
Audit session notes and timesheets for accuracy.
Assist with billing as assigned.
Manage center supply ordering and inventory.
Track staff hours, cancellations, time off, and other scheduling details.
Maintain accurate operational records and documentation.
Identify and assess facility repair and maintenance needs.
Coordinate with vendors and contractors to resolve facility issues.
Obtain three bids for work whenever possible, unless an existing third-party agreement is in place.
Coordinate repairs and maintenance of center and facility equipment and track completion.

Benefits

Competitive pay $50,000 per year
10 Paid Vacation days
8 Paid Sick Days
11 Paid Holidays (Includes the week of Christmas)
Unlimited Flextime
Monthly Paid Maternity/Paternity Leave
Short Term Disability (can be used with maternity leave)
Medical, Dental, and Vision insurance benefit package
Free FitOn Health App includes Free Gym Membership, Free Fitness Classes and more with Enrollment in Our Reef/Redirect Healthcare Coverage.
401(k) Retirement Plan with company matching funds
Quarterly Performance Bonuses
Cost covered for ALL Certification Renewals and Applications
Staff Recognition on our Social Rewards Platform (same as cash rewards)
Monthly Free Lunch Fridays
Quarterly company sponsored staff outings
Free DashPass with Door Dash
Collaborative work environment focused on our clients and their families
All necessary technology to provide quality care
Management that is responsive and supportive
Opportunities to grow professionally
Free Continuing Education Units