Operations Coordinator, Performing Arts Center

Kent State•New Philadelphia, OH

3d•$37,843 - $41,086•Onsite

About The Position

Provides customer service, administrative and technical support for the Performing Arts Center and other events on the Tuscarawas campus. Coordinates daily business functions and assists with special projects and events. Reports to designated supervisor.

Requirements

Bachelor's degree or one year of experience may be substituted for each year of the education requirement.
Three months relevant experience.
Basic accounting procedures and principles
Theatrical sound & lighting principles
Interpersonal communication to effectively interact with the general public in person and over the telephone
Providing exemplary customer service
Microsoft Office Suite (i.e., Excel, Word, Outlook)
Basic theatrical stagecraft
Ability to oversee a staff of temporary/student employees
Ability to work evening and weekend hours
Ability to find a solution which meets both the customer needs while not compromising office policy
Ability to maintain a pleasant and helpful manner under stressful conditions
Ability to resolve problems independently and make decisions
Ability to define problems, collect data, and draw valid conclusions
Ability to apply policies and procedures
Ability to manage time effectively and set priorities
Ability to carry out or assist in implementing changes
Ability to maintain accurate records
Ability to learn and utilize specific software applications
Ability to lift up to 40 pounds

Nice To Haves

Experience with computerized ticketing software applications.
Experience with theatrical lighting and sound equipment.

Responsibilities

Provide customer service to guest patrons face-to-face at the Box Office; independently respond to inquiries and resolve problems.
Coordinate hospitality and lodging for all visiting artists, including serving as a liaison with University Culinary Services, identifying needs not met by UCS and fulfilling them locally, communicating arrival and departure times with local hotels, and arranging local ground transportation.
Maintain financial records and associated accounting processes, including balancing daily ticket sales, processing bank deposits, and daily reconciliation using CASHnet.
Coordinate and provide support (e.g., technical, operational, etc.) for theatre productions, events and activities scheduled on campus, including resolving issues.
Execute setup of lighting/sound equipment for assigned area; help set up and strike lighting fixtures, speakers, microphones, cables, mixing consoles, and related equipment. Assist with mixing live events or monitor audio levels. Set up lighting consoles and assist with programming cues.
Meet with internal and external clients (e.g. department heads, faculty, staff, community members, show managers, performers, etc.) in person or electronic communication regarding details of events and make suggestions regarding additional services. Communicate with relevant campus areas regarding details and needed services for events.
Represent department during on-site events including on evenings and weekends.
Train and supervise students and/or provide functional guidance of support staff or other employees.
Represent department on various campus committees.
Act as the box office manager during regular business hours and at events, as needed.
Assist with special projects.
Perform related duties as assigned.