Operations Coordinator

GuideStar Eldercare • Crown Point, IN

14d • Onsite

About The Position

The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors. This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.

Requirements

• High School diploma required
• 2+ years of corporate experience
• Minimum 1 year healthcare industry experience required
• Strong Excel skills required
• Very strong written and verbal communication skills
• Ability to deal with ambiguity; resilient and adaptable
• Ability to multi-task and meet deadlines
• Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
• Strong customer service skills; cooperative and willing to assist others
• High level of attention to detail
• Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
• Independent thinking and ownership of assigned projects
• Able to pass background testing, including motor vehicle record review and drug screening.

Nice To Haves

• Bachelor’s Degree preferred
• Experience working within a medical, behavioral health, or customer support a plus
• Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.

Responsibilities

• Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.
• Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
• Track and manage vendor invoices to ensure accuracy in billing.
• Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
• Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
• Coordinate project activities and track progress to ensure timely completion.
• Analyze operational data and provide insights for decision-making.
• Assist with clinician licensing as needed.
• Collaborate with President & COO and entire Ops team on special projects.
• Perform other duties as required.
• Work as reasonably scheduled by Company.
• Services provided by the Ops Coordinator shall be performed at the Company’s corporate office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED