Operations Coordinator

Surgery Partners Careers • San Antonio, TX

38d

About The Position

The Operations Coordinator plays a key role in supporting the daily operations of the outpatient physician practice. This position ensures clinic workflows run efficiently, supports providers and staff, and helps maintain a smooth, patient‑centered experience. The role bridges front‑office, clinical support teams, and administrative functions to ensure the practice meets operational, financial, and service goals.

Requirements

• High School Diploma
• Bachelor’s Degree in business, or a healthcare related field preferred.
• 3+ years of experience in healthcare operations, clinic administration, scheduling, or a related area.
• Working knowledge of electronic medical record (EMR) systems and operational software.
• Proficiency with Microsoft Excel and strong data‑gathering/analytical skills.
• Strong organizational, communication, and problem‑solving abilities with a focus on supporting teams and improving daily operations.

Nice To Haves

• Experience working in an orthopedic, spine, neurosurgery, or pain management practice, including familiarity with common clinic workflows, procedure types, terminology, and diagnostic pathways.
• Understanding of imaging operations (X‑ray, MRI workflow coordination, patient preparation, and room readiness).
• Knowledge of pre‑authorization requirements specific to orthopedics and pain management (ie, injections, MRIs, advanced imaging, DME, surgical requests).
• Experience supporting high-volume specialty providers, especially in environments with rapid patient turnover, multiple procedure types, or complex scheduling templates.

Responsibilities

• Supports the day‑to‑day functioning of the clinic, helping monitor patient flow, room utilization, schedule execution, and provider support needs.
• Identifies workflow barriers (ie, bottlenecks, late starts, delays) and escalates or resolves issues to maintain efficient operations.
• Acts as a liaison between front desk, medical assistants, imaging, referrals/authorizations, schedulers, and leadership to ensure alignment and smooth handoffs between departments.
• Helps communicate daily updates, schedule changes, staffing adjustments, and operational priorities.
• Assists with coordinating MA assignments, front desk coverage, and same‑day staffing adjustments.
• Helps address unexpected absences or volume surges by reallocating staffing or resources to maintain clinic flow.
• Monitors daily clinic readiness, including room setup, equipment function, supply levels, and stocking needs.
• Coordinates with supply chain, imaging, or support teams to address equipment or resource issues quickly.
• Responds to real‑time issues impacting operations, including delayed rooms, patient flow disruptions, provider support needs, or workflow inefficiencies.
• Documents recurring issues and collaborates with leadership on solutions and process improvements.
• Works closely with clinic leadership to support daily huddles, communication updates, and operational initiatives.
• Assists with onboarding new staff by helping integrate them into workflows and operational processes.
• Identifies opportunities to improve efficiency, patient throughput, and overall clinic workflow.
• Supports pilots, small projects, and workflow adjustments designed to improve productivity and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED