Operations Coordinator

Marsh McLennan•Houston, TX

8d•Onsite

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Operation Specialist at McGriff, a division of Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Requirements

Bachelor's degree, preferably in a related field
Three years of demonstrated experience in managing projects/ initiatives
Must understand data specifications and requirements for reporting needs
Self-motivated and able to provide results with minimal supervision
Ability to convey goals and objectives clearly and in a compelling manner; listen effectively and clarify as needed; interpret verbal and non-verbal messages that others communicate
Produce clear status reports; communicate tactfully and candidly
Ability to address delicate situations and handle conflicts in such a way as to maximize opportunity and minimize exposure to risk
Control communication of sensitive information on a need-only basis
Confidence in decision-making
Maintain positive tone and promote a work environment to promote teamwork
Excellent interpersonal skills in working with varying levels of roles
Strong verbal and written communication skills
Strong analytical mindset with the ability to concurrently manage multiple projects and shifting priorities
Operations and process management knowledge
Experience in process mapping and documentation
Knowledge of Microsoft Word, Excel, and PowerPoint

Nice To Haves

Knowledge of insurance specific systems and applications
Advanced proficiency in Microsoft Excel

Responsibilities

Manage all facility related duties and requests to completion, and ensures efficient and safe operation of the business.
Supports the Account Management team (Service teams) by managing and coordinating all facility needs.
Process all incoming and outgoing mail.
Process, receive and scan all checks.
Coordinate all facility and IT vendor appointments and services including landlord maintenance vendors, mail/delivery vendors, and other service vendors for the suite.
Prepare and distribute facility/suite communications to staff.
Manage office supply inventory and stock.
Coordinate ad-hoc facility projects such as space planning, consolidation, and telecomm needs.
Process all facility and vendor related invoices for payment.
Process all Account Management/Service team invoice (re-billable and non-billable).
Assist producers and Account Management team with client request for proposal (RFP's).
Organize and assist in execution of sales prospecting events.