Operations Coordinator

Canadian North • Ikaluit, NU

10h • Onsite

About The Position

The Operations Coordinator is responsible for supporting the execution of the day-of-flight operations. Decisions will be made first and foremost with a focus on safety and an eye to on-time performance and planning for any irregular operations proactively. The Operations Coordinators work with OCC, Flight Ops, Cargo, Ramp, Airports, and other internal and external stakeholders.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $8.89 per hour. In addition, employees receive an operations premium of $1.50 per hour. Candidates fluent in Inuktut will also receive a language premium of $2.00 per hour.

Reporting to: Manager, Customer Service

Please note this is a temporary position ending approximately August 31, 2026.

Requirements

• High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
• 1 year of previous related experience required;
• Must possess a working knowledge of the Sabre Computer System;
• Must possess strong communication, and interpersonal skills;
• Willing to work irregular hours of operation and shift work;
• Must obtain TSC radio license
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Nice To Haves

• 1 year previous supervisory experience an asset
• Working knowledge of Windows, Excel and Word an asset
• Solid knowledge of passenger service, ticket counter related procedures, and airport functions an asset
• Experience in handling passengers with mobility needs an asset
• Willing to assist in all areas of passenger services
• Ability to communicate in Inuktitut is a definite asset

Responsibilities

• Monitor day-of flight schedules and determine impact to operational teams on the ground;
• Liaise between OCC and operational teams to develop and communicate IROP contingency and recovery plans;
• Coordinate operational support requirements between flight crews, flight dispatch and airports;
• Prepare daily reports and operational status updates detailing operational highlights and concerns;
• Complete all checklists and provide comprehensive briefings during shift changes;
• Monitor AIMS/SABRE, SROP and incoming calls to provide timely and professional communication and ground support to operational teams and other stakeholders;
• Monitor all flight delays, cancellations, weather advisories, aircraft swaps, flight reroutes and other operational constraints and communicate these to affected stakeholders and flight crews;
• Manage aircraft stand assignments with external stakeholders and operational teams;
• Monitor and report on all delays;
• Liaise with Flight Crews, Flight Dispatch, Airports, and Emergency Responders to ensure emergency medical assistance is provided as required by travelers and/or flight crews;
• Ensure operational teams are aware of special handling requirements including passenger, baggage, and security, and;
• Other duties as assigned.

Benefits

• Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• 7 days off after each rotation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED