Customer Service Representative

ASSA ABLOY•Columbia, SC

4d•Onsite

About The Position

Door Systems, ASSA ABLOY, is the world’s most comprehensive international supplier and manufacturer of residential and commercial door and dock solutions. With a holistic approach to the flow of people, goods and vehicles, we create solutions with the best possible balance of cost, quality and lifetime performance. We are currently seeking a Operations Coordinator in the Columbia, SC area.

Requirements

Minimum of two years’ experience estimating commercial, industrial, or related service and repair projects
Strong written and oral communications skills, presentation skills and the ability to quickly adapt
Strong understanding of scheduling projects
Ability to build strong relationships on all levels, internally and with customers and suppliers
Strong analytical and creative problem-solving abilities, and a hands-on approach to business will be important competencies
The candidate will have well developed interpersonal and collaborative skills

Nice To Haves

Communicate with all team members within customer service
Proven ability to work independently with minimal supervision while also collaborating effectively as part of a larger team
Strong analytical and math skills
Very detail oriented
Ability to understand technical drawings and requirements
Deep knowledge of how processes work

Responsibilities

Answer incoming calls for multiple locations
Serve as primary point of contact for all Columbia and Charleston service
Ability to schedule multiple trucks for service and install (commercial and residential)
Ability to respond to vendor and customer inquiries via email, phone and other communications
Track ordered materials
Prepare customer tickets for invoicing
Schedule Fire Door Drop test and preventive maintenance
Update and maintain operational open service spreadsheet
Process credit card payments
Assist Field Operations Manager as needed