Operations Coordinator, Medicaid Clinic

Mass General Brigham•Lawrence, MA

1d•$20 - $28•Hybrid

About The Position

Mass General Brigham Medical Group is expanding access to care through an innovative Medicaid-focused clinic serving patients throughout the Merrimack Valley. Based at our Riverwalk Internal Medicine practice in Lawrence, MA, this team supports patients with complex medical and social needs through coordinated, patient-centered care. We are seeking an Operations Coordinator to support both our Medicaid Clinic and Call Center operations. This unique hybrid role combines patient scheduling, care coordination, administrative support, and customer service, making it an excellent opportunity for a highly organized professional who enjoys working across teams and helping patients navigate their healthcare journey.

Requirements

High School Diploma or Equivalent required
Experience in an administrative or operational support role, preferably in a healthcare or hospital setting
2-3 years required

Nice To Haves

Associate's Degree Related Field of Study preferred

Responsibilities

Answer a high volume of inbound patient calls with professionalism and compassion
Schedule appointments and assist patients with questions regarding their care
Troubleshoot issues and connect callers with the appropriate resources
Provide exceptional customer service while meeting departmental performance goals
Document interactions accurately and utilize multiple systems to support patient needs
Coordinate scheduling activities for primary care and home visit appointments
Conduct patient outreach to assist with scheduling and appointment follow-up
Support patient onboarding and communication efforts
Monitor and manage shared work queues and administrative requests to ensure timely follow-up
Coordinate schedule updates and appointment adjustments in partnership with clinic leadership
Assist with patient rescheduling when provider schedules change
Support quality initiatives by helping patients schedule preventive care and chronic disease management visits
Collaborate with clinical and administrative teams to ensure a seamless patient experience