Operations Coordinator - Fort Worth

Tiffany & Co.•Fort Worth, TX

6d•Onsite

About The Position

Tiffany & Co. is a renowned luxury brand with a 175-year legacy of exquisite designs and romantic ideals. We are committed to creating an organization that recognizes and rewards excellence. Our employees are passionate, kind, and professionally committed, continually educating themselves about new merchandise collections, cultures, and the evolving luxury market. We strive to deliver the Tiffany Experience to each customer, which involves creating connections, providing personalized experiences, and honoring the Tiffany Legacy. We are looking for individuals who are aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

Requirements

2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
Strong Analytical skills.
Proficient in Microsoft Word and Excel.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.

Nice To Haves

A college/university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Responsibilities

Perform all back-of-house operations in a Tiffany store.
Coordinate order fulfillment, manage inventory, and coordinate client service activities.
Act as a key holder and manager on duty when a manager is unavailable.
Open and close the store.
Deepen client relationships to drive lifetime loyalty and spend.
Support the store in achieving sales goals through operations and sales support functions.
Capture customer data during interactions to cultivate new and existing customers.
Elevate the in-store experience by consistently delivering memorable moments.
Provide the Tiffany Touch during every client interaction.
Execute best practices by optimizing hospitality and store amenities.
Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure, and practice.
Execute daily tasks such as order fulfillment, shipping, receiving, and replenishment.
Clean jewelry, transfer merchandise, take in jewelry repairs, and clean merchandise.
Ensure compliance with all internal control procedures and maintain inventory accuracy.
Partner and communicate effectively with Sales Professionals, Management, and clients.
Support Company operations efficiency objectives by ensuring all activities maximize productivity.
Provide feedback on process changes through appropriate channels.
Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
Ensure operational excellence in all tasks.