Operations Coordinator

Atlantic Pacific Companies•Boca Raton, FL

22h•Hybrid

About The Position

Atlantic Pacific Companies is seeking a highly analytical and detail-oriented Operations Coordinator. The Operations Coordinator plays a key role in supporting the day-to-day operational efficiency of Atlantic Pacific Companies. This role works within the Operations department to coordinate activities across the property portfolio, support centralization initiatives, ensure compliance, and provide guidance and training to on-site and regional teams.

Requirements

High School diploma required; bachelor's degree or associate degree strongly preferred.
Minimum 2–3 years of experience in property management operations, real estate, or a related field.
Experience using OneSite, Yardi, or other Property Management Software is a plus.
Must be comfortable with occasional travel to properties in assigned.
Strong proficiency in Microsoft Excel (including formulas, pivot tables, and data analysis) is required.
Proficiency in Microsoft Word, PowerPoint, and Outlook.
Familiarity with multifamily property management and accounting software such as Yardi and RealPage is preferred, along with the ability to quickly learn new reporting systems.
Strong attention to detail with the ability to manage multiple priorities and meet deadlines.
Self-starter who can work effectively with limited direction in a collaborative, fast-paced environment.
Ability to handle sensitive and confidential information with discretion.

Nice To Haves

Familiarity with commercial real estate investments.
Ability to analyze relevant financials, KPIs, and similar.
Knowledge of financial modeling.

Responsibilities

Support the centralization of property management operations by developing and implementing standardized processes, workflows, and best practices across the property portfolio.
Assist in executing operational projects, initiatives, and programs that improve overall efficiency, communication, and workflow.
Review and evaluate Standard Operating Procedures and policies; provide recommendations and assist with updates as needed.
Conduct property management software and resident lease file audits to ensure compliance with company standards and Fair Housing regulations; provide findings and recommendations.
Monitor property compliance with local, state, and national licenses, permits, and contracts; perform on-site file audits to identify risk areas.
Assist in identifying, planning, and executing the centralization of other operational areas as the company continues to standardize and streamline processes across the portfolio.
Support leadership in rolling out new centralized functions.
Review and evaluate lease contracts, vendor agreements, and other operational contracts for accuracy and adherence to company standards.
Identify discrepancies, flag potential risks, and communicate findings to the appropriate leadership team members.
Ensure all executed agreements meet regulatory and company requirements, escalating concerns when necessary.
Monitor monthly delinquency reports and support the collection of outstanding balances, deposits, and fees across assigned properties.
Track and manage accounts to ensure timely follow-up and resolution; assist on-site teams with collections strategies and escalations.
Maintain accurate records of account activity and provide regular status updates.
Compile, review, and distribute operational reports to support day-to-day business operations and organizational reporting needs.
Pull and analyze data from Property Management Software (OneSite, Yardi, or equivalent) to support operational decisions.
Utilize intermediate Microsoft Excel skills to organize data, build reports, and track performance metrics.
Manage the employee commission and bonus program; audit files to ensure correct payments and advise management on errors.
Serve as a key point of contact and resource for on-site teams, regional managers, and corporate staff - providing support, guidance, and timely responses to inquiries.
Receive, triage, and resolve customer service inquiries from properties; escalate issues when appropriate.
Coordinate transition meetings for new business, including agenda preparation and follow-up communication.
Travel to local and out-of-state properties as needed to provide on-site operational support, auditing, and onboarding assistance.
Conduct training sessions with on-site and regional staff on updated policies, procedures, and operational best practices - presenting findings and information clearly and confidently.
Comfortable presenting data, audit results, and process updates in group or training settings.
Foster a collaborative, knowledge-sharing culture across teams by maintaining open lines of communication and consistent follow-through.