Operations Coordinator (Labor & Employment practice)

Charles River Associates•Washington, DC

5h•Hybrid

About The Position

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. For nearly 60 years, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. CRA’s Labor and Employment Practice provides expertise and support in a wide range of litigation disputes involving employment processes such as compensation, hiring, promotion, termination, and the role of gender, race, ethnicity and age in employment practices. Our clients, which include preeminent law firms, Fortune 500 companies, and government agencies, come to us for our technical skills, rigorous analysis, and expert insight to understand all aspects of their employment data. We also assist employers by conducting proactive studies of employment and contracting practices, monitoring consent decrees and settlement agreements, and designing systems to track employment practices. We seek a full-time Administrative/Operations Coordinator for our Labor and Employment practice to provide support to Vice Presidents and the practice team. This role may encompass a number of critical areas including general administrative support, billing, project administration, marketing and social media management, and recruiting and onboarding coordination. Note that this position will have a heavy emphasis on compiling and editing information for the invoicing process. The Administrative/Operations Coordinator serves as a critical connection between, and among, our internal team, clients, and corporate departments. They will be proficient in technology and have exceptional organizational, time-management and communication skills, with a strong attention to detail. A successful Administrative/Operations Coordinator will demonstrate initiative and responsiveness, pick up new skills quickly, and exhibit an ability to anticipate next steps.

Requirements

Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook); proficient with technology and learning new software programs
Exceptional attention to detail with a quantitative orientation and focus on quality in work product
Displays good judgment and problem-solving skills in a fast-paced environment; able to maintain confidentiality of sensitive information
Energetic self-starter with strong interpersonal skills including a cooperative and professional attitude
Well organized, flexible and capable of managing multiple priorities simultaneously
Outstanding written and oral communication skills
A high level of initiative, a strong work ethic and dedication to quality

Responsibilities

Manage high volume project billing, including preparing and ensuring accuracy of invoices, drafting work descriptions, and obtaining relevant approvals; work closely with corporate finance department to proactively resolve issues (large part of overall role)
Follow up and provide regular reporting on outstanding project unbilled, receivables and write-offs under direction of Vice Presidents and project managers
Deliver project administration support: oversee conflict checks, client retention letters, project code requests; process vendor invoices, team expense reports, check requests and timesheets in a timely manner
Provide general administrative support: maintain calendars and routine correspondence, coordinate detailed travel arrangements, maintain files, and provide administrative backup for other support roles
Oversee client relationship management database and deliver marketing and business development support, including social media platform updates, marketing event logistical support, and material preparation
Ensure adherence to corporate and practice marketing and social media protocols
Manage logistics for internal and external practice meetings and client events, including technology set-up, meeting room reservation and food ordering
Act as an internal and external liaison with corporate departments (Human Capital, Information Technology, Financial Administration, Communications, etc.) and other practices
Other administrative duties, as assigned

Benefits

robust skills development programs, including a commitment to offering training annually through formal and informal programs
technical training
presentation skills
internal seminars
career mentoring and performance coaching from an assigned senior colleague
Additional leadership and collaboration opportunities through internal firm development activities
comprehensive total rewards program including a superior benefits package
wellness programming to support physical, mental, emotional and financial well-being
in-house immigration support for foreign nationals
medical insurance
dental insurance
vision insurance
401(k) retirement plan with employer match
life and disability insurance
paid time off (vacation, sick leave, holidays)
paid parental leave
wellness programs
employee assistance resources
commuter benefits