Operations Coordinator

Principle•Knoxville, TN

28d

About The Position

Purpose of the Role: To assist the Director of Operations Manager with the coordination of Logistics and Operations activities. This individual’s primary role will be to oversee day-to-day logistics related functions inclusive of shipment quotation, bookings/coordination, tracking, and issue resolution. In addition, this individual would assist the Operations team at large with various Project Management related tasks.

Requirements

Bachelor’s degree preferred; equivalent training and experience may be acceptable.
Previous transportation and logistics experience preferred.
Fully proficient in the use of Microsoft Office Suite, particularly MS Excel.
Exceptional interpersonal and project management skills.
Demonstrated customer service orientation.
Ability to work independently.
High level of attention to detail.
Ability to work under pressure and challenging timelines.
Exceptional math aptitude preferred.

Responsibilities

Manage interactions with company personnel, Principle 360 Partners, transportation providers, warehouse providers and all other business stake holders in regard to Principle Logistics.
Communicate daily with team members on any shipment related changes and/or possible delays that could affect project timelines.
Provide sound guidance and troubleshooting to the Activations Team by managing trade-offs between customer expectations and cost effectiveness.
Provide all freight quotations, consistent with objectives for freight pricing.
Ensure all shipment requests are reviewed, booked, and tracked in the relevant Principle logistics tracking tool(s) to facilitate on time and on budget delivery.
Troubleshoot all transportation related delays in real time to minimize negative effects to customer satisfaction and company profitability.
Manage freight claims to ensure maximum possible financial recovery and establishes root cause preventive action plans to minimize repeat occurrences.
Coordinator international shipments and associated compliance documentation.
Evaluate third party logistics (3PL) providers’ service levels, customer support, and contract compliance.
Chair meetings and track meeting input/output deliverables to completion.
Extract data from relevant Principle systems, aggregate, track, and create reports as needed to support the Operations Team.
Assist with Special Projects as required.